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Small Luxury Hotels of the World™ is an unrivalled collection of some of the world’s finest small independent hotels. Comprising over 520 hotels in more than 80 countries, the diversity of the individual hotels and the experiences they offer is exceptional. From cutting-edge design hotels to palatial 17th century mansions, city centre sanctuaries to remote private islands, historic country houses to idyllic resorts - the breadth and depth of the brand is far reaching.

Please note: All our recruitment is for roles working directly for the Small Luxury Hotels of the World brand. We do not recruit for hotel-based positions. Please contact hotels directly should you be looking for such a role.

Distribution Manager for Small Luxury Hotels of the World™

The Position

Small Luxury Hotels of the World is a global brand that delivers reservation services for small luxury independent hotels around the world.

SLH is the champion of the small independent hotelier and provides tools to compete in the marketplace. It is vital that our reservation platform operates 24/7 and drives reservations to hotels seamlessly.

As part of a small Distribution team, the responsibilities of the Distribution Manager role include, but are not limited to the following:

Primary Tasks

  • Responsible for loading SLH marketing programmes (rates) using the Chain Wide Rate Loading Functionality within the SLH reservation system
  • Responsible for the set-up and ongoing maintenance of the SLH Internet Booking Engine  for hotel websites
  • Responsible for set up, on-going maintenance and troubleshooting of CRS/PMS interfaces
  • Responsible for set up and on-going mapping maintenance of the SLH Channel Management functionality within the SLH reservation system
  • Assist with GDS rate linking requests
  • Assist with the migration to the new CRS platform
  • Assist with any other ad-hoc Distribution opportunities and challenges of the day

SecondaryTasks

  • Responsible for monitoring the Distribution Helpdesk inbox and action all queries from member hotels and SLH Team members from all departments in a professional and timely manner
  • Responsible for the preparation of regular weekly, fortnightly and monthly reports
  • Timely preparation of ad hoc reports for internal and external use
  • Maintain guest privacy and organisation reputation by keeping information confidential
  • Responsible for ensuring that the highest level of customer satisfaction is guaranteed to every guest query
  • Responsible for updating content and documents onto the hoteliers’ communication platform (myslh.com) and assisting other departments
  • Responsible for the preparation of regular weekly, fortnightly and monthly rate loading reports and commission reports

 

Reporting Lines

This key role reports to the Director of Distribution Management within the Distribution Department based in the London Head Office.

Desired Skills and Experience

 The ideal candidate will:

  • Have good knowledge of PMS, CRS & GDS and/or other travel distribution systems
  • Have good knowledge of Microsoft Word, Excel and PowerPoint
  • Have Front of House customer service experience and/or reservation/revenue experience in the hotel industry
  • Have great analytical abilities to interpret statistical data and have thorough attention to detail
  • have a flexible approach to working hours to ensure completion of projects
  • be highly organised and self-motivated, be a great team player with a strong ability to self-manage
  • Preferably be qualified with a bachelor’s degree and with at least 3 years’ experience in the hotel industry (ideally within the luxury sector)
  • Be fluent in English and with a second language(preferable)
  • Have excellent verbal and written communication skills 

Desired Skills and Experience

 The ideal candidate will

  • Have good knowledge of PMS, CRS & GDS and/or other travel distribution systems
  • Have good knowledge of Microsoft Word, Excel and PowerPoint
  • Have Front of House customer service experience and/or reservation/revenue experience in the hotel industry
  • Have great analytical abilities to interpret statistical data and have thorough attention to detail
  • have a flexible approach to working hours to ensure completion of projects
  • be highly organised and self-motivated, be a great team player with a strong ability to self-manage
  • Preferably be qualified with a bachelor’s degree and with at least 3 years’ experience in the hotel industry (ideally within the luxury sector)
  • Be fluent in English and with a second language(preferable)
  • Have excellent verbal and written communication skills

Place of Work

Office Based Only. In Victoria, London, UK.

To Apply: 

Please email jobs@slh.com.

Please state the name of the job that you are applying for and include your CV, a covering letter and details of your salary expectations.

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