Contact us

Please choose the most appropriate contact for your enquiry from the list below.

Reservations

Book online today for the lowest rate – guaranteed! We believe you won't find a better publically-available rate for our hotels anywhere else.

Dedicated toll free support

If you would like to make a telephone reservation or should you need any assistance either before or after you book, we are available to assist you 24 hours a day, 7 days a week.

 

When in…
Country Toll Free Number
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Australia 1 800 219 010
Belgium 0800 39519
Brazil 0800 89 23567
Canada 1 877 542 6890
China 4 001 203276
Denmark 80250932
Finland 0 800 9 15896
France 0800 949 774
Germany 0800 723 4738
Hong Kong 800 966 234
India 000 800 650 1456
Italy 800 976000
Japan 006 633 813 074
Malaysia 1 800 8 16904
Mexico 001 866 293 1774
The Netherlands 0800 265 9162
New Zealand 0800 464013
Norway 800 11173
Russia (within Moscow) 8 6628225
Russia (outside Moscow) 84956628225
Singapore 800 4411404
South Korea 00798 44 341262
Spain 900 803 143
Sweden 0200 125 402
Switzerland 0800 740 173
Thailand 1800442231
United Kingdom 0800 0482 314
United States 1-877-234-7033
When in any other country +44 203 308 9005 (Europe - not toll free)
+1 917 870 6021 (Americas - not toll free)
+65 3157 5426 (Asia Pacific - not toll free)

 

Please note, calls to the above numbers from mobiles may not always be possible and, where possible, may not be toll free.

Reservation enquiries via email

If you would prefer to email us, please send your enquiry to reservation@slh.com and we will endeavour to respond within 24 hours (Monday to Friday).

Amending or cancelling an existing reservation

If you have made your reservation online, you can also amend or cancel your reservation online (cancellation charges may apply).


The Club

The Club of Small Luxury Hotels of the World is a free customer loyalty programme offering instant benefits from your first stay as a member. For more details, please visit our Welcome to The Club page.

To join, please complete the sign up form. Once you have successfully completed the form, you will instantly receive an email confirming your membership number and password.

If you have a question regarding The Club, our Help page may assist you. For any further assistance, please contact The Club Manager by emailing club@slh.com.

Should you wish to call a member of the team, please contact us on one of the following numbers:

When in…
Country Number (not toll free) Times
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Europe, Middle East and Africa +44 (0)20 7802 3424 Monday - Thursday: 09:00 - 17:30 London time
Friday: 09:00 - 17:00 London time
Americas +1 212 953 2064 Monday - Thursday: 09:00 - 17:30 New York time
Friday: 09:00 - 17:00 New York time
Asia +65 6632 7288 Monday - Thursday: 09:00 - 17:30 Singapore time
Friday: 09:00 - 17:00 Singapore time

 


Gift Certificates

All Gift Certificates can be purchased online via the secure payment system of PayPal.

If you need any further assistance with the purchase of a Gift Certificate, please email gifts@slh.com or call us on
+44 (0) 203 308 9003(0900-1700 GMT, not toll free).

Redeeming a Gift Certificate

For information about how to make a reservation using your gift certificate please visit our Redeeming a Gift Certificate page.

Corporate sales or incentive enquiries

Please complete the enquiry form or call +44 (0) 203 308 9003 (0900-1700 GMT, not toll free).


General Enquiries

For any general enquiries regarding Small Luxury Hotels of the World, please email contact@slh.com and we will endeavour to respond within 24 hours (Monday to Friday).


Travel Agents

We have a dedicated Travel Agent website. Please visit agents.slh.com for extensive travel and hotel information. As a reminder, all SLH hotels can be booked through your GDS using code LX (for LuXury).

To contact the SLH GDS Help Desk, please call 1 800 554 5713 (US toll free). To contact VIP Sales please call +44 (0) 203 308 9002 in the UK (not toll free) or +1 212 338 4802 in the US (not toll free).

To contact one of our local SLH Brand Sales Offices, please choose from the regions below:

Europe, The Middle East and Africa

United Kingdom & EMEA
3rd Floor, Portland House, Bressenden Place, London, SW1E 5BH United Kingdom
Telephone: +44 20 7802 3400
Fax: +44 20 7828 0826

Germany
Simonshofer Str. 21 D91207 Lauf. a.d. Pegnitz, Germany
Telephone: +49 9123 966 2720
Fax: +49 9123 2722

Russia
Trubnaya Street 12, Moscow 107045, Russia
Telephone: +7 495 787 2753

Asia Pacific

Singapore
15 Beach Road, Beach Centre, Suite 04-04, Singapore 189677
Telephone: +65 6632 7288
Fax: +65 6632 7299

India
Hiranandani House, 6th Floor, Saraswat Road, Off Linking Road, Santacruz West, Mumbai 400054 India
Telephone: +91 22 26609117
Fax: +91 22 2660 9119

Japan
26-3 Saneicho Shinjuku-ku, Tokyo 160-0008 Japan
Telephone: +81 3 5367 3320
Fax: +81 5563-1118

The Americas

New York
370 Lexington Avenue, Suite 1506, New York, NY 10017, USA
Telephone: +1 212 953 2064
Fax: +1 212 953 0576

Houston
405 Main St. Suite 602, Houston, TX 77002, USA
Telephone: +713 528 7862
Fax: +713 528 3697

Toronto
Telephone: +281 543 9456
Fax: +713 528 3697

Mexico City
Telephone: (5255) 46 13 59 47

Argentina
Av. Figueroa Alcorta No. 3351, Of. 109, C.P, 1425, Buenos Aires, Argentina
Telephone: (5411) 4807 5514


Administration Offices

To contact one of our local administration offices, please choose from the regions below:

Europe, The Middle East and Africa (Head Office)

3rd Floor, Portland House, Bressenden Place, London, SW1E 5BH United Kingdom
Telephone: +44 20 7802 3400
Fax: +44 20 7828 0826

Asia Pacific

15 Beach Road, Beach Centre, Suite 04-04, Singapore 189677
Telephone: +65 6632 7288
Fax: +65 6632 7299

The Americas and the Caribbean

370 Lexington Avenue, Suite 1506, New York, NY 10017, USA
Telephone: +1 212 953 2064
Fax: +1 212 953 0576


Careers

Please visit our Jobs page for details of our current vacancies.

Please note: All our recruitment is for roles working directly for the Small Luxury Hotels of the World brand and we are only able to respond to successful applications. We do not recruit for hotel-based positions. Please contact hotels directly should you be looking for one of these roles.


Hoteliers - Joining Small Luxury Hotels of the World

Becoming part of the brand enables you to benefit from the economies of scale typical of large hotel chains while preserving your independence and exclusivity.

We have a dedicated website for hoteliers interested in joining SLH. Please visit joinslh.com for full details and to register.


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