The Club of Small Luxury Hotels of the World is free to join and offers instant benefits from your very first stay. The more you stay with us, the more great benefits you will receive - you can even enjoy free reward nights on us.

Join the club

About the club

General Enquiries

For any general enquiries regarding Small Luxury Hotels of the World, please email contact@slh.com and we will endeavour to respond within 24 hours (Monday to Friday).

The Club

The Club of Small Luxury Hotels of the World is a free customer loyalty programme offering instant benefits from your first stay as a member. For more details, please visit our Welcome to The Club page.

To join, please complete the sign up form. Once you have successfully completed the form, you will instantly receive an email confirming your membership number and password.

If you have a question regarding The Club, our Help page may assist you. For any further assistance, please contact The Club Manager by emailing club@slh.com.

Reservations

We believe you won't find a better publicly-available rate for our hotels anywhere else.

Dedicated toll-free support

If you would like to make a reservation or require any reservation assistance, please call us using one of the country toll free numbers listed below. The reservation team are available to assist you 24 hours a day, 7 days a week.

If calling from a mobile please note that in some countries your mobile provider may, by default, restrict you from calling a toll free number. We recommend you contact your local mobile provider, to lift this restriction, so you are able to call us. Otherwise, please use one of the non-toll numbers listed to call us. 

Country Numbers

Australia 1 800 219 010
Belgium 0800 39519
Brazil 0800 89 23567
Canada 1 877 542 6890
China 4 001 203276
Denmark  80 25 09 32
Finland 0 800 9 15896
France  0800 949 774
Germany  0800 723 4738
Hong Kong 800 966 234
India  000800 919 0088 
Italy 800 976000
Japan  006 633 813 074
Malaysia 1 800 8 16904
Mexico 001 866 293 1774
The Netherlands  0800 265 9162
New Zealand  0800 464013
Norway   800 11173
Russia 8 495 662 8225 
Singapore 800 4411404
South Korea 00798 44 341262
Spain  900 803 143
Sweden 0200 125 402
Switzerland 0800 740 173
Thailand 1800442231
United Kingdom 0800 0482 314
United States 1-877-234-7033
When in any other country +44 203 308 9005 (Europe - not toll free)
+1 917 870 6021 (Americas - not toll free)
+65 3157 5426 (Asia/Pacific – not toll free)

 If you would prefer to email us, please send your enquiry to reservation@slh.com. All emails are monitored Monday to Friday only. If you require urgent assistance, especially during weekends and public holidays when the office is closed, we suggest you to contact our reservation team using our toll free numbers for an immediate response.

Reservation enquiries via email

Ammending or cancelling an existing reservation

If you have made your reservation on slh.com you can amend or cancel your reservation online (cancellation charges may apply, please check your booking cancellation policy before cancelling). Please ensure that if you cancel your reservation, a cancellation number needs to be generated to confirm your booking is fully cancelled, without a cancellation number you may be charged for a no-show fee. 

Gift Certificates

All Gift Certificates can be purchased online via the secure payment system of PayPal.

If you need any further assistance with the purchase of a Gift Certificate, please email gifts@slh.com or call us on 
+44 (0) 203 308 9003(0900-1700 GMT, not toll free).

Reedeming a Gift Certificate 

For information about how to make a reservation using your gift certificate please visit our Redeeming a Gift Certificate page.

Travel Agents

We have a dedicated Travel Agent website. Please visit agents.slh.com for extensive travel and hotel information. As a reminder, all SLH hotels can be booked through your GDS using code LX (for LuXury).

To contact the SLH GDS Help Desk, please call 1 800 554 5713 (US toll free).

To contact one of our local SLH Brand Sales Offices, please choose from the options below:

Europe, The Middle East and Africa

United Kingdom & EMEA
3rd Floor, Portland House, Bressenden Place, London, SW1E 5BH United Kingdom
Telephone: +44 20 7802 3400

Germany
Simonshofer Str. 21 D91207 Lauf. a.d. Pegnitz, Germany
Telephone: +49 9123 966 2720

Russia
Trubnaya Street 12, Moscow 107045, Russia 
Telephone: +7 495 787 275

Asia - Pacific

Singapore
300 Beach Road, #13-06 The Concourse, Singapore 199555
Telephone: +65 6632 7288
Fax: +65 6632 7299

Japan
26-3 Saneicho Shinjuku-ku, Tokyo 160-0008 Japan
Telephone: +81 3 5367 3320

Americas

New York
12 East 49th Street, Suite 1211, New York, NY 10017, USA
Telephone: +1 212 953 2064

Houston
405 Main St. Suite 602, Houston, TX 77002, USA
Telephone: +713 528 7862

Toronto
Telephone: +281 543 9456

Mexico City
Telephone: (5255) 46 13 59 47

Argentina
Av. Figueroa Alcorta No. 3351, Of. 109, C.P, 1425, Buenos Aires, Argentina
Telephone: (5411) 4807 5514

Administration Offices

To contact one of our local administration offices, please choose from the regions below:

Europe, The Middle East and Africa (Head Office):

3rd Floor, Portland House, Bressenden Place, London, SW1E 5BH United Kingdom
Telephone: +44 20 7802 3400

Asia Pacific

The Concourse, 300 Beach Road, Suite 13-06, Singapore 199555
Telephone: +65 6632 7288

The Americas and the Caribbean

12 East 49th Street, Suite 1211, New York, NY 10017, USA
Telephone: +1 212 953 2064

CAREERS

Please visit our jobs page for details of our current vacancies.

Please note: All our recruitment is for roles working directly for the Small Luxury Hotels of the World brand and we are only able to respond to successful applications. We do not recruit for hotel-based positions. Please contact hotels directly should you be looking for one of these roles.

Hoteliers - Joining Small Luxury Hotels of the World

Becoming part of the brand enables you to benefit from the economies of scale typical of large hotel chains while preserving your independence and exclusivity.

We have a dedicated website for hoteliers interested in joining SLH. Please visit joinslh.com for full details and to register.

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Restrictions for

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  • Not available online (please call us on 0800 0482 314)

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