Hemingways Resort
 

Hemingways Resort

A luxury tropical retreat on Kenya’s finest beach

PO Box 267, 80202 Watamu. Kenya

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Hemingways Watamu - Témoignages _br_nbsp;

Conseils d'initiés du client mystère

What's this?

19 avril 2010

Les 3 meilleures raisons de séjourner dans cet hôtel:

  1. We had a large bedroom with a fabulous sea view right next to the swimming pool.

  2. The hotel’s guest activities were great. The dhow cruise at sunset with free cocktails and snacks was good fun. Snorkelling in the marine park was terrific and the hotel’s speciality big game fishing looked so exciting.

  3. George, the barman’s afternoon tea and sandwiches took us back in time and was a really enjoyable experience.

Aperçu :

We enjoyed this hotel and because we found it good value for money we added some extra nights to our stay. Members of staff were all well trained, friendly and always gave us a warm smile and welcome in every department of the hotel. We went on a free snorkelling trip with Kenga and Tuva which was well worthwhile as we saw some beautiful fish, lobsters and coral gardens. We would also recommend the dhow trip which was very good value and enjoyable.
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Explication du client mystère :


Pour Small Luxury Hotels of the World (SLH), le processus d'inspection est très important et nous pensons qu'il est plus efficace de recourir à de « véritables » clients plutôt que d'anciens inspecteurs d'hôtel pour dresser un constat pertinent de l'état de l'hôtel, de ses installations et de la qualité du service fourni. La participation de clients dans le programme de contrôle de la qualité permet non seulement aux clients de SLH d'être plus impliqués dans le processus, mais aussi aux hôtels de prendre des mesures selon l'avis et l'expérience des clients. Pour les hôtels, cela signifie que chaque client est un inspecteur potentiel.

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