The Luxe Manor Hotel

Why the China Best Design Hotel Awards is so highly prized
Although only in their third year, the China Best Design Hotel Awards is already a benchmark of the most extraordinarily striking hotels in Greater China. Hosted by China’s leading lifestyle publication, The Bund magazine, the award reflects the views of a discerning, dynamic readership made up of frequent travelers and business leaders. In sourcing nominations for the 2011 Awards, The Bund joined forces with several internationally renowned international hospitality industry leaders such as Design Hotels, Small Luxury Hotels of the World, Leading Hotels of the World plus various sound media. What made the 2011 Awards even more special was the fact The Bund invited readers and members of the public to help choosing the winners in each category.

“A meaningful win of a very prestigious award”
This year’s Award was presented at a ceremony held in conjunction with the 2011 International Design Hotel Forum at Shanghai’s The Peninsula Hotel on 9 December. In all, some 250 distinguished guests including hotel owners and general managers attended the event.

Said The Luxe Manor’s Hotel Manager, Ms. Angel Chan, “Our receipt of this very prestigious award has been made all the more meaningful by the fact that half of our score came from public votes and half from expert professional judges. Our win underlines the continuing popularity of our hotel’s 153 delightfully quirky rooms and 6 elegantly grand and mysterious themed suites among both discerning travelers and industry peers. Spanning everything from a cool blue Nordic setting to a warm luxury Middle Eastern Safari ambience, our suites are an experience that all guests who stay there want to repeat”.

An award-winning end to an award-winning year
The receipt of its most recent regional award brings to four in the total number of coveted local and international accolades The Luxe Manor has won during 2011: The others include the 2011 World Luxury Hotel Awards – Luxury Boutique Hotel, 22nd TTG Travel Awards 2011 - The Best Boutique Hotel and Wedding Magazine 2011 – Superb Wedding Banquet (Hotel) Best Western.

About The Luxe Manor
The Luxe Manor is a stylishly surrealism-inspired boutique hotel located in Hong Kong’s Tsim Sha Tsui since 2006. Nuzzled amidst the bustling nightlife of Knutsford Terrace, The Luxe Manor boasts 153 stunning guest rooms and 6 themed suites offering a distinct feeling of adventure within Hong Kong’s urban jungle. Dada, the property’s bar and lounge, is creatively reminiscent of the elusive Dada art movement, catering to the stylish segment of both the luxury leisure and business travelers. g.e, the hotel’s modern restaurant, is offering extraordinary dining experiences by the 3-Star Michelin Executive Chef Bonelli. FINDS is the iconic Nordic restaurant featuring Scandinavian cuisine by chef Jaakko Sorsa and hotspot of molecular mixology. The Luxe Manor is managed by GR8 Leisure Concept Ltd., a Hong Kong based hospitality group, and is a proud member of Small Luxury Hotels of the World.

Note to Editors: The Luxe Manor (pronounced “Deluxe Manor”) is the full and official registered name of the hotel.

A doubly extraordinary achievement
A universally recognized and much coveted benchmark for the international hospitality industry since 2007, the World Luxury Hotel Awards continue to be a magnet for the world’s top hoteliers. And held in Zagreb, Croatia on 16 September 2011, the organizer’s fifth awards ceremony this year was no exception. Now in their 22nd year, the Annual TTG Asia Travel Awards are equally revered by hospitality industry professionals. Those in attendance at this year’s TTG Travel presentation at Bangkok’s renowned Centara Grand & Bangkok Conventions Centre on 6 October 2011 included GR8 Leisure Concept’s Group General Manager, Mr. George Wang and Regional Director of Communications - Hotel Division, Ms. Barbie Chan.

“The award that matters most is a guest’s satisfied smile!”
Said delighted Mr. Wang after going on stage to collect the TTG Asia Travel Award, “To win one of these two amazing awards is considered to be outstanding. To win both is simply incredible. To do so two years in a row is simply out of this world. On behalf of The Luxe Manor, we would like to thank the many colleagues and guests without whose hard work and loyalty we could never have won any of these four accolades”.

GR8 Leisure Concept’s Regional Director of Communications - Hotel Division, Ms. Barbie Chan echoed Mr. Wang’s gratitude. “We are so excited to have been honoured with these two coveted awards for a second consecutive year. The recent successful launch of our pioneering TOUCH program has undoubtedly played a role in our success. We thank everyone who played a part in winning each of these awards. At the end of the day, we never forget that the award that matters most is a guest’s satisfied smile. To this end, eagerly anticipate continuing to be our first time and repeated guests’ hospitality partner of choice for many years to come”.

A truly coveted benchmark in pan-Asian hospitality
The International Hotel Awards are operated by the International Property Awards which have been established for 18 years. This year, the award associates with HSBC and International Herald Tribune. It aims to identify and reward the best hotels and properties from each region worldwide. As one of the top scorers from Asia Pacific, The Luxe Manor will now go head to head against winning properties from Europe, Africa, the Americas and Arabia. The overall winner in each category will then be rated ‘World’s Best’. The long awaited final results of 2012’s fascinating global face-off will be revealed in London at the end of this year.

Said Stuart Shield, President of International Hotel Awards: “We are delighted to go into the second year of our stand-alone Hotel Awards contest with such a superb depth and breadth of entries from across Asia Pacific. I cannot wait to see how the region’s best properties measure up against top global competitors in our ‘World’s Best’ Awards.”

“Happy guests are the most important award of them all!”
While obviously delighted to receive yet another award, Group General Manager, Mr George Wang, said he and his team have no plans to start resting on their laurels any time soon! “For us, repeat business and a full hotel are the awards we value most highly of all. To this end, we will continue to work hard to ensure our patrons enjoy the maximum benefits of the guest-centric TOUCH initiative we introduced last year.”

Regional Director of Communications - Hotel Division, Ms Barbie Chan echoed Mr Wang’s sentiment, “We would like to thank our staff and our guests without whom we could never have progress so far in such a prestigious contest. We hope we can make everyone associated with our property even more proud when the results of the “World’s Best” Awards are announced later this year!”

A fitting tribute for almost a quarter century’s worth of delighting guests
A 24-year veteran of the travel industry, Mr Yip joined The Luxe Manor in March 2010 as Concierge Manager advancing to become Chief Concierge in March 2011. Prior to moving to the hotel, he worked at the Harbour Grand Kowloon (formerly Harbour Plaza Hong Kong) and the Four Seasons Hong Kong as a Guest Supervisor and as Duty Manager at The Venetian Macao. His receipt of the Golden Key Award reflects his lifelong diligence in providing exceptional levels of care and attention for his guests.

Naturally, Terence is delighted to have received such recognition from his professional travel industry peers. “I love nothing more than to make the guests I serve happy, and am delighted to have made so many friends among patrons at The Luxe Manor. The two crossed golden key badges I proudly wear on my uniform’s lapels will remind me to deliver excellent service standards every day.”

“Terence is one of the true star’s of our hotel!”
Said Group General Manager Mr George Wang: “Everyone and I at The Luxe Manor take great pleasure in congratulating Terence on his great accomplishment. In always “going the extra mile” to be courteous, helpful and offering visitors insightful tourist knowledge, Terence’s pride in his profession and passion for his guests always shines through. His experience and attitude has proved especially useful in the recent mounting of our new personalized TOUCH guest satisfaction initiative.”
60 years of setting service benchmarks for the international hospitality industry
Established in 1929, The Society of the Golden Keys is headquartered at the “Union Internationale des Concierges Hotels” in France and now has over 3,000 members covering some 50 countries worldwide. Membership is open to any Concierge of at least five years’ experience in a hotel of good standing and be proposed and seconded by two active members of the association.