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(based on 9 reviews)
of reviewers would recommend this hotel.
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Reviewed by 9 customers
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The perfect location to enjoy Barcelona
By ROSARIO from MÉXICO CITY, Mexico
Stay date: July 2014
What I liked most:
What I might improve:
Comments about Barcelona, Spain Hotel Cram:
Perfect Location, walking distance to the most important places to Visit in Barcelona. The restaurante L'Angle is exquisite! We especially enjoy the fantastic terrace with beautiful views of this unique city. The suite with the prívate terrace is very comfortable, and the bed is exactly what you need after a long day enjoying Barcelona!Thank you for everything!
Your verdict Yes, I would recommend this hotel to other Club members
Hotelier’s reply:Dear Mrs. Rosario, Thank you for your comments and tips about our Hotel.We are proud that you enjoyed a special gourmet experience in our Restaurant and that you find our rooftop bar, the relaxing end of a “discovering-city” day.Of course, knowing that a very nice and comfortable rest in our beds, made you recover energy and holidays mood for walking around town, is also one of the best reviews for us.Your comments are very important, as they help us to continue doing the best we can to make our guests enjoy their stay. We hope to welcome you back soon.Jenniffer MorrellCustomer Care
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By Jens from vartofta, Sweden
Good location with friendly staff. Nice and clean rooms, the hotel is relatively recently renovated. No room upgrade avalible but we got the complimentary breakfast for 2.Over all good value!
Hotelier’s reply:Dear Mr. Jens. We are definitely happy to hear that you find yourself comfortable with our location, our staff and our services; this make us feel that we are doing our best to make our guests feel in a great place in our great Barcelona city.Thank you also for your review as it will help other travelers.Regards,Jenniffer MorrellCustomer Care
By Steffen from Zwickau, Germany
Stay date: June 2014
Good Location Nest Passeig de Gracia. Rooms are very quiet. Renovation of bathroom is useful
Hotelier’s reply:Dear Mr. Steffen, We appreciate your confidence in our services.Your reviews are very important to us, as they help us to continue doing the best we can to make our guests feel comfortable and happy. We hope to welcome you back soon and enjoy again a relaxing time in our rooftop Bar.Best regards,Jenniffer MorrellCustomer Care
Cool hotel, warm staff
By JO from Bishops Stortford, United Kingdom
Stay date: April 2014
Took my daughter to Barcelona and we loved the Hotel Cram. The room was small but cunningly equipped so that it never felt cramped, the pool was small again but the terrace had a fantastic view and the restaurant was absolutely lovely. The location was perfect and the staff invariably warm and friendly. Our only disappointment was not being given our upgrade on our first stay with SLH.
Hotelier’s reply:Dear Guest, We are glad you choose us for your trip to Barcelona with your daughter. Thank you for your reviews about your stay.On the other hand, we are sorry to hear that we did not achieve your complete satisfaction in our breakfast and upgrade under availability. Your comments will help us to continue working every day and to find where we have to activate action plans, as our only aim is to do our best.In any case, our best regards for such a nice and kind comments about our staff and rooftop restaurant, we will be glad if you decide to come back to our Hotel.Jenniffer MorrellCustomer Care
Friendly service in a great location
By mark from san jose, USA
On the downside, when we arrived to hotel room was not ready and were told to check back 1pm, got back at 3pm and room still not ready. We were then asked to wait upstairs in the bar for 10mins after 30mins we were called and asked to stay in bar for another 20mins, but were then offered a free drink for the inconvience.Upside: Staff very friendly and never in a rush and very accomadating and helpful. I had a lost bag by airlines and hotel staff checked on the bag for me as well. Room very clean
Hotelier’s reply:Dear Guest,Thank you for your confidence in our services. We apologize for the inconvenience experienced in our Hotel as our only aim is to do our best to achieve our guest’s satisfaction.Please, believe that our staff on duty did all they had in their hands to try to make you feel comfortable. Your comments will help us to continue working every day and to find where do we have to improve.In any case, should you decide to give us another chance, we will be glad to welcome you back and asure a nice and enjoyable stay.Best regards.Jenniffer MorrellCustomer Care
By George from Sherwood Forest, USA
Stay date: May 2014
Very modern; knowledgeable English speaking staff; parking nearby if driving; central location; very nice bar, breakfast, swim pool on rooftop
Hotelier’s reply:Dear Mr. George, Thank you for choosing us for your trip to Barcelona.We are happy to hear that you thoroughly enjoyed your stay and our services. For us your review is very important because it tips other travelers around the world in getting to know us much better.Looking forward to welcome you back. Regards.Jenniffer MorrrellCustomer Care
By Xenia from Copenhagen, Denmark
Very friendly staff. Location is good but some noise from the street. Room has a good size. Bathroom needs a handyman (no plug in the bath tub, handwash plug also broken).
Hotelier’s reply:Dear Guest, Thank you for your stay in our Hotel and for your comments. This will help us to improve and to continue achieving our guests satisfaction. On the other hand, we are sorry for the inconveniences caused for the noise, on your next visit, we will try to change the location of the room.In reference to the bathrooms, we are working to upgrade them.Your top tip will be definitely useful.Best regards.Jenniffer MorrellCustomer Care
Great central Barcelona location
By gordon from San Francisco, USA
Stay date: January 2014
fantastic central Barcelona location to enjoy getting around the city easily. The hotel staff is knwledgeable and very helpful to make your stay enjoyable.
Hotelier’s reply:Dear Mr. Gordon, We are glad to know that our location helped you to discover our beautiful city. We thank your for your tips and for your kind comments about our staff.Hoping to welcome you back soon, our best regards.Jenniffer MorrellCustomer Care
By Alexey from Moscow, Russia
Stay date: November 2013
staff were extremely helpful