The Club of Small Luxury Hotels of the World is free to join and offers instant benefits from your very first stay. The more you stay with us, the more great benefits you will receive - you can even enjoy free reward nights on us.

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About the club

The Club Terms and Conditions

THESE TERMS AND CONDITIONS GOVERN THE CLUB OF SMALL LUXURY HOTELS OF THE WORLD, (HEREAFTER REFERED TO AS "THE CLUB") OPERATED BY SMALL LUXURY HOTELS OF THE WORLD LIMITED. PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY AS SOME PROVISIONS RESTRICT OUR LIABILITY TO YOU.

You must check these Terms and Conditions for changes each time you intend to use The Club. If you disagree with any part of the Terms and Conditions you may not use The Club programme in any way. This version of the Terms and Conditions came into effect in June 2011.

Your use of the SLH Web-Site (being www.slh.com or any related web page or web-site also bearing the SLH branding) is subject to the Terms of Use of the Web-Site.

1. Who we are and how to contact us

1.1
"The Club" is a customer recognition programme operated by Small Luxury Hotels of the World Limited (UK registered company no. 2547272, VAT registration no. 602803477) whose registered office is at 3rd Floor, Portland House, Bressenden Place, London, SW1E 5BH, England ("we" or "us").

2. "The Club" Programme
2.1
Membership of The Club is free of charge. There are three levels of membership and the member’s level is determined by the number of completed qualifying stays. The booking must be made as a Club member at a participating SLH hotel, with the Club membership number given at the time of booking and must be made through the SLH reservation channels (via slh.com, our reservation telephone lines, or through your travel agent using the LX code). An SLH hotel will only award the benefits of the tier a Club member has attained 48 hours prior to check-in.

All qualifying stays and complimentary nights are subject to the standard SLH Reservation Policy set out at www.slh.com.Your membership entitles you to the following benefits or services (the "Benefits"):

2.1.1 Club Member Benefits (Tier 1: ‘Special’ Member)

• Complimentary Upgrade (subject to availability at time of check-in)
• Access to Club Exclusive Rates
• Access to Club Reservations Telephone Number*
• Access to Club Exclusive Partner Offers
* Available during UK office hours (Monday to Friday 9.00am to 5.00pm)
Within 72 hours after returning from the first qualifying stay at an SLH hotel, the Special Club member will be elevated automatically to Tier 2: ‘Loved’ Club membership. On this date (referred to as ‘status year start date’, the member will be entitled to Tier 2: ‘Loved’ Club Benefits for the following 12 month period until their ‘status year end date’.

2.1.2 Tier 2: ‘Loved’ Club Member Benefits

• Complimentary Room Upgrade (subject to availability at time of check-in)
• Access to Club Exclusive Rates
• Access to Club Reservations Telephone Number*
• Access to Club Exclusive Partner Offers
• Daily Complimentary continental breakfast for two
• Late Check-out (subject to availability)

* Available during UK office hours (Monday to Friday 9.00am to 5.00pm)
Upon a member’s status year end date there will be an annual review conducted. If the ‘Loved’ Club member has made between 1 and 4 completed qualifying stays during the prior 12 months, they will retain ‘Loved’ Club Member status for a further 12 months.
Upon the ‘Loved’ Club member’s status year end date, if they have failed to complete at least one qualifying stay, they will be relegated to ‘Special’ Member (Tier 1) level until they complete another qualifying stay. SLH will inform the Club Member via email within 72 hours of their status year end date.
If during their 12 month period as a ‘Loved’ Club member, the member completes five qualifying stays, they will be elevated to ‘Honoured’ Club membership within 72 hours after their return from their fifth qualifying stay. Upon this date, their status year start date (and therefore also their status year end date) will be reset and they will enjoy ‘Honoured’ Club membership for 12 months.

2.1.3 Tier 3: ‘Honoured’ Club Member Benefits

• Priority Complimentary room upgrade (subject to availability at time of check-in)
• Access to Club Exclusive Rates
• Access to Club Reservations Telephone Number*
• Access to Club Exclusive Partner Offers
• Daily Complimentary continental breakfast for two
• Late Check-out (subject to availability)
• Early Check-in (subject to availability)
• Complimentary room nights (See point 2.1.4)
* Available during UK office hours (Monday to Friday 9.00am to 5.00pm)
Upon the ‘Honoured’ Club member’s status year end date, there will be an annual review conducted. If the member has made five completed qualifying stays during the prior 12 months, they will retain their ‘Honoured’ Club status for a further 12 months. If however, they have only completed between 1 and 4 qualifying stays, they will be relegated to ‘Loved’ Club status for 12 months and if they have not made a single booking they will be demoted to ‘Special’ Club member status.
This process of annual review and membership status determination will be on going during the customer’s time as a Club member.

2.1.4 ‘Honoured’ Club Member Complimentary nights programme

Upon qualification to ‘Honoured’ Club membership, the member will receive a voucher for a complimentary night. Terms and conditions apply to the redemption of complimentary nights.
For every further five qualifying stays completed by an ‘Honoured’ Club member in the 12 month time frame from their status year start date to their status year end date, the member will receive a voucher for an additional complimentary night at a participating SLH hotel. Also see point 2.1.6.

2.1.5 Qualifying Stays

The Club membership number must be quoted at the time of booking. Reservations made without providing the membership number will not be counted as qualifying stays and are not eligible for Club benefits.
There is no limit to the number of complimentary nights you can earn.
A "qualifying stay" is one stay at a participating SLH hotel, regardless of the total number of consecutive nights, whether or not a guest checks out and checks back in again, pursuant to a reservation made at a publically available rate or a Club Exclusive rate. A “qualifying stay” requires that the member checks in at the hotel on the date of the reservation and resides in the room for a minimum of one night. The qualifying stay date will be determined by the check-out date.
Only non-contiguous stays will qualify as separate qualifying stays. For example, a member with three reservations for the same hotel on three consecutive days will only receive credit for one “qualifying stay”.
Qualifying stays are calculated during a 12 month time frame, determined by the members’ individual status year start date and status year end date. Qualifying stays may not be carried over to a subsequent status year.
SLH reserves the right to modify any qualifying stays posted to a member's account in error.
A stay will not be qualified for a "no show" situation, when a member has made a reservation guaranteed with a credit card but then does not check in to the hotel, whether or not the member's credit card is charged for any portion of the reserved stay as per the hotel's "no show" policy.
If a member uses a complimentary night voucher for a single, complimentary night at a participating Hotel, this night will not be a “qualifying stay”. If a member uses a voucher for a free night during a multi-night stay, the nights for which the member has paid will NOT be considered a “qualifying stay” and will not count toward the five stays required for an additional award certificate.
A “qualifying stay” does not include any stays of the following nature: any bookings directly with the hotel, wholesale/tour operator packages; non-publically available rates, contracted airline crew rates; travel industry rates (including but not limited to travel agent discount rates); complimentary nights; bookings made via an online travel agent or any other stay that is not reserved through the SLH reservation channels. SLH Reservation channels include slh.com, our telephone reservation lines and travel agents.
A Member will be notified via email that he or she has earned a complimentary night within 72 hours of qualifying as an Honoured Member.
Provided a member complies with the requirements, there is no limit to the number of complimentary nights that a member can earn in their status year.
A qualifying stay must be booked by the Club Member for that Club Member, and the Club membership number must be recorded on the booking.

2.1.6 Complimentary Nights

The terms and conditions of Small Luxury Hotels of the World™ complimentary nights are as follows:
• Complimentary night voucher codes can only be used once and are valid for 12 months from the date they are awarded.
• Complimentary night voucher code can only be used with new bookings and therefore cannot be used in conjunction with an existing booking at an SLH Hotel.
• The complimentary night relates to standard double room accommodation only.
• It is always subject to availability; (i.e. at the hotel’s discretion. If a booking is requested during the hotel’s peak season, or their annual complimentary room night allocation has already been confirmed they are entitled to deny confirmation).
• Hotel availability for the claiming of this voucher for complimentary nights may differ from general online availability. Your voucher is subject to the availability of complimentary nights.
• A minimum of two (2) weeks notice must be given.
• All booking requests must be made by email only to the UK office to vouchers@slh.com.
• All food, beverages, taxes, and other incidental costs incurred by the guest are to be settled prior to departure from, and direct with, the individual hotel.
• Complimentary night reservations are non-flexible and once confirmed by SLH, no alterations or cancellations can be made. In case of alteration or cancellation, you will forfeit the complimentary night(s).
• The following hotel is not available: Alexander House, Russia.
• The usual benefits of The Club of Small Luxury Hotels of the World are not provided for complimentary nights, or for nights booked as part of the same reservation.
• Guests who choose to utilise their room nights at an all-inclusive SLH hotel will incur an additional charge, which will vary depending on the property selected.
• Small Luxury Hotels of the World has the right to update these terms and conditions. The claiming of room nights will be governed by the terms and conditions that are in place at the time the room nights are claimed rather than issued.

2.1.7 Complimentary Breakfast

“Daily Complimentary continental breakfast for two” applies to residents of the hotel, who share the same room only. Outside guests of Club members may not use this benefit.

In exceptional circumstances, when a hotel is not able to provide a continental breakfast, a US$20 credit (or equivalent in local currency at the hotel's prevailing exchange rate) will be offered per room per night to be used towards food and beverages at the hotel.

2.2
You can join "The Club" by registering online at www.slh.com/club/club-registration/. We will ask you to provide us with your contact details and to fill in a personal profile to allow us and our member hotels to give you personalised service. You agree that the details you provide will be true, accurate and up-to-date.

2.3
Our use of your personal details is governed by our Privacy Policy which you should read carefully. By consenting to these Terms and Conditions and by supplying your personal information to us, you consent to the terms of the Privacy Policy.

2.4
Your membership starts from the moment you successfully complete the online registration form and receive a unique membership number. You must keep your membership number and password safe and not divulge them to any person other than us. You may not allow others to use your registration details and password to access the Website. You agree to immediately notify us of any unauthorised use of your registration details and password or any other breach of security of which you become aware. You must not use your membership for speculative, false or fraudulent bookings.

2.5
Only individuals are eligible to join The Club. Corporate bodies, partnerships, trade associations and other commercial bodies are excluded, as are persons under 18 years of age. Only one membership is available per person. Joint or family membership is not available.

2.6
Any reservation contract or contract for any Benefit provided by any of our participating member hotels is between you and that hotel. The contract between you and a member hotel is formed when you make an offer by placing a booking and the hotel accepts that offer. All Benefits from our member hotels are subject to each hotel's individual terms and conditions. Our participating member hotels may change at any time without notice. We are not responsible for any changes or cancellations to any Benefits which may occur as a result of changes to participating member hotels.

2.7
The Club membership is offered to you free of charge and we reserve the right to discontinue or change all or part of the Benefits or the content of the Website, at our sole discretion at any time with or without notice. Benefits shown in The Club's newsletter or on the Website may change or be withdrawn at any time, so you must ensure you check all details at the time of booking. ALL BENEFITS ARE SUBJECT TO AVAILABILITY.

2.8
You may terminate your membership of The Club at any time by writing to The Club Manager at the address above.

2.9
We may terminate your membership of The Club by written notice to you if you breach any of these terms and conditions, fail to pay a bill due to us or our member hotels or abuse the Benefits.

2.10
We may terminate The Club programme at any time upon three months' notice to you. We may terminate The Club programme or any membership immediately in any jurisdiction if required to by applicable local law. We may amend the benefits or amend the terms and conditions at any time without notice.

2.11
SUBJECT TO CLAUSE 2.12 BELOW, SLH DISCLAIMS, TO THE FULLEST EXTENT PERMISSIBLE BY LAW, ALL LIABILITY FOR LOSSES, DAMAGES AND COSTS WHATSOEVER, (WHETHER DIRECT, INDIRECT, CONSEQUENTIAL OR OTHERWISE), ARISING, EITHER DIRECTLY OR INDIRECTLY, FROM THE CLUB PROGRAMME, THE BENEFITS OR THE USE OF ANY MATERIAL CONTAINED ON THE WEBSITE BY YOU, INCLUDING WITHOUT LIMITATION ANY ACTS OR OMISSIONS BY ITS MEMBER HOTELS, WHETHER THOSE LOSSES CLAIMS OR DAMAGES RESULT FROM OUR NEGLIGENCE OR OTHERWISE.

2.12
We do not exclude our liability to you for:
(a) death or personal injury caused by our negligence; or
(b) fraudulent misrepresentation by us.

3. Exclusion of Third Party Rights
The Contracts (Rights of Third Parties) Act 1999 shall not apply to this agreement which means that no third party shall be entitled to claim any rights or benefits under these Terms and Conditions.

4. Invalidity and Severability
If any provision of these Terms and Conditions is or becomes for any reason whatsoever invalid, illegal or unenforceable, it shall be divisible from these Terms and Conditions and shall be deemed to be deleted from them and the validity of the remaining provisions shall not be affected in any way.

5. Entire Agreement

5.1
These Terms and Conditions together with the Terms and Conditions for Use of the Web-Site, the SLH Reservation Policy and the SLH Privacy Policy constitute the entire agreement between you and us regarding your membership of the Club and the Benefits which means that you will not be able to claim that we made any representations or warranties other than contained in these Terms and Conditions and the Terms and Conditions referred to above.

5.2
Please note that additional terms and conditions apply to any additional or separate services which you purchase or have purchased from us or any third parties (including SLH member hotels).

6. Law and Jurisdiction
These Terms and Conditions (and any dispute, controversy, proceedings or claim of whatever nature arising out of or in any way relating to these Terms and Conditions) shall be governed by and construed in accordance with English law and you irrevocably agree that only the courts of England shall hear and decide any suit, action or proceedings, and/or to settle any disputes which may arise out of or in connection with these Terms and Conditions. You may therefore not bring any actions against us in a court outside England.

7. Contact Us
Please contact The Club Manager with any queries or problems regarding The Club via email on club@slh.com.

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