Help - The Club of Small Luxury Hotels of the World

What is The Club of Small Luxury Hotels of the World?

The Club of Small Luxury Hotels of the World is a free customer loyalty programme offering instant benefits from your first stay as a member. For more details, please visit our Welcome to The Club page.

How do I join The Club?

To join, please complete the sign up form. Once you have successfully completed the form, you will instantly receive an email confirming your membership number and password.

Is there a cost?

The Club of Small Luxury Hotels of the World is free to join and there are no subscription fees. Sign up now.

How does The Club work?

The Club of Small Luxury Hotels of the World has 3 tiers: Special, Loved and Honoured.

Special Members
When you sign up to The Club you are automatically enrolled as a Special member, and have immediate access to Special member benefits.

Loved Members
After making 1 stay at an SLH property, a Special member will be upgraded to a Loved member. Loved members are entitled to all Special member benefits plus additional Loved member benefits.

Loved membership lasts for a minimum of 12 months.
Make 1 stay at an SLH property during this period to retain your Loved status for a further 12 months.
Make 5 stays at an SLH property during this period to be upgraded to Honoured membership.

Honoured Members
Honoured members are entitled to all Special and Loved member benefits, and receive even more Honoured member benefits.

Honoured membership lasts for a minimum of 12 months.
Make 5 further stays at an SLH property during this period to retain your Honoured status for a further 12 months.

Compare the tiers
For details of all our Club Member benefits at a glance, view our Benefits Summary.

How will I know which tier I am in?

Upon qualification for a change of tier we will send you an email to inform you of your new tier status.

You can also check which tier you are in, and information about that tier, by logging in with your Club membership number and password and visiting the Welcome to The Club page.

How do I log in?

You can log in from any page on slh.com. Please enter your membership number and password in the log in fields in the top right of the header and click Go.

I have forgotten my password!

Please click on the ‘Forgotten password’ link in the top right of the header or go straight to the Forgotten Password page from here. You will be requested to enter your membership number. Once this information is submitted, a new password will automatically be sent to you by email.

How do I make a Club reservation?

Please book through one of the Small Luxury Hotels of the World booking channels to receive your Club membership benefits:

1. www.slh.com
2. Via one of our telephone reservations lines
3. Via your travel agent.

You must provide your membership number at the time of booking.

Can I receive The Club benefits even though I did not book through Small Luxury Hotels of the World?

No, as a Club member, you will only receive the Club benefits on bookings made through one of the Small Luxury Hotels of the World booking channels.

If you book directly with the hotel or with a third party company (including online travel agents), you will not be entitled to receive Club benefits and stays you make will not count towards your tier.

How do I redeem the complimentary nights voucher that I have received?

To make a reservation using your voucher please email vouchers@slh.com with your specific request. Please include details of your preferred hotel, the date that you would like to stay and the number of guests (one or two). Please also state your voucher code clearly in the email. All requests must be made at least 2 weeks in advance of your intended stay.

Complimentary nights are valid for 12 months from the date they are awarded and are subject to availability. Specific conditions apply, as outlined in our Club terms and conditions. Please read these carefully before submitting your request. We aim to respond to your email within 5 working days of receipt.

How do I access exclusive Club rates?

Please log in with your Club membership number and password. Then search for a hotel and click on the ‘Offers’ tab on the hotel page if this is present. If the hotel has an exclusive Club offer it will be listed on this page. Alternatively, you can browse all our Exclusive Club Offers.

How do I use the Club concierge service?

The Club Concierge is a service which provides Club members with access to the world's leading clubs, restaurants, venues and events.

Call +44 (0)208 962 8188 (Monday to Friday, 10.00 to 18.00 London time) or email concierge@slhclub.com. A dedicated 'Lifestyle Enhancer' will then liaise directly with you and ensure that all arrangements are carried out smoothly. The Club Concierge is presently available to Club members wishing to use the service in London, New York, Rome, Venice, Sydney, Madrid, Barcelona, Côte d'Azur and Paris. Kindly note, if you wish to make transport/transfer arrangements, please contact the hotels directly.

I’m not sure I’m on the right tier. What should I do?

Tier adjustments can take up to 72 hours after a qualifying stay. If a tier adjustment does not happen after this time, please contact The Club Manager via email at club@slh.com. Please state your Club membership number and your query.

I’m not sure all my stays are showing in my Stay History. What should I do?

Please note that only completed stays show in your Stay History, and will take 72 hours to appear after your check-out date. If a completed stay does not appear in your Stay History after this time, please contact The Club Manager via email at club@slh.com. Please state your Club membership number and details of the missing stay.

What happens when my membership year ends?

Special Members
There is no membership year for Special members. Once you have joined The Club as a Special member you will stay in this tier until you make your first stay as a member. Once you have completed this stay, you will be upgraded to Loved member status.

Loved Members
If you have completed between 1 and 4 qualifying stays during your Loved membership year, you will retain Loved member status for a further 12 months.

If, at the end of your Loved membership year, you have failed to complete at least 1 qualifying stay, you will be downgraded to Special membership until you complete another qualifying stay. We will inform you via email within 72 hours of your membership year end date.

If, during your Loved membership year, you complete 5 qualifying stays, you will be upgraded to Honoured membership within 72 hours after your return from your fifth qualifying stay. On this date, your membership year will be reset and you will enjoy Honoured membership for a further 12 months.

Honoured Members
If, during your Honoured membership year, you complete 5 qualifying stays, you will retain your Honoured member status for a further 12 months.

If, however, you have only completed between 1 and 4 qualifying stays, you will be downgraded to Loved member status for 12 months.

If you have not made a single booking during your Honoured membership year, you will be downgraded to Special member status.

Can I contact someone?

Small Luxury Hotels of the World takes great pride in making sure that our guests are well looked after.

Please contact The Club Manager with any queries regarding The Club via email at club@slh.com.

Should you wish to call a member of the team, please contact us on one of the following numbers: