Contact us
Please choose the most appropriate contact for your enquiry from the list below.
Reservations
Book online today for the lowest rate – guaranteed! You won't find a lower price for our hotels anywhere else.
Dedicated toll free support
If you would like to make a telephone reservation or should you need any assistance either before or after you book, we are available to assist you 24 hours a day, 7 days a week.
When in…
| Country |
Toll Free Number |
| table footer |
| United States |
1-800-608-0273 |
| United Kingdom |
0800 0371 888 |
| Italy |
800 145679 |
| Germany |
0800 589 2660 |
| Australia |
1 800 665 433
|
When in…
| Country |
Toll Free Number |
| table footer |
| Belgium |
0800 77942 |
| Brazil |
0800 7621271 |
| Canada |
1 855 244 6820 |
| China |
4 008 102671 |
| Denmark |
80887526 |
| Finland |
0 800 1 14333 |
| France |
0805 631 569 |
| Holland |
0800 949 4565 |
| Hong Kong |
800 966 012 |
| India |
00 0800 650 1456 |
| Japan |
005 311 225 38 |
| Malaysia |
1 800 8 15887 |
| Mexico |
001 877 503 0968 |
| New Zealand |
0800 451783 |
| Norway |
800 14941 |
| Russia (within Moscow) |
8 7211678 |
| Russia (outside Moscow) |
007 495 7211678 |
| Singapore |
800 1205507 |
| South Korea |
00798 44 34142 |
| Spain |
800 600 725 |
| Sweden |
0200 883 561 |
| Switzerland |
0800 588 019 |
| Thailand |
001 800 12 066 5521 |
| When in any other country |
+44 203 285 8911 (Europe - not toll free)
+1 631 891 4300 (Americas - not toll free)
+65 6232 5060 (Asia Pacific - not toll free) |
Please note, calls to the above numbers from mobiles may not always be possible and, where possible, may not be toll free.
Reservation enquiries via email
If you would prefer to email us, please send your enquiry to
reservation@slh.com and we will endeavour to respond within 24 hours (Monday to Friday).
Amending or cancelling an existing reservation
If you have made your reservation online, you can also
amend or cancel your reservation online (cancellation charges may apply).
The Club
The Club of Small Luxury Hotels of the World is a free customer loyalty programme offering instant benefits from your first stay as a member. For more details, please visit our Welcome to The Club page.
To join, please complete the sign up form. Once you have successfully completed the form, you will instantly receive an email confirming your membership number and password.
If you have a question regarding The Club, our Help page may assist you. For any further assistance, please contact The Club Manager by emailing club@slh.com.
Should you wish to call a member of the team, please contact us on one of the following numbers:
When in…
| Country |
Number (not toll free) |
Times |
| table footer |
| Europe, Middle East and Africa |
+44 (0)20 7802 3424 |
Monday - Thursday: 09:00 - 17:30 London time
Friday: 09:00 - 17:00 London time |
| Americas |
+1 212 953 2064 |
Monday - Thursday: 09:00 - 17:30 New York time
Friday: 09:00 - 17:00 New York time |
| Asia |
+65 6632 7288 |
Monday - Thursday: 09:00 - 17:30 Singapore time
Friday: 09:00 - 17:00 Singapore time |
Gift Certificates
All Gift Certificates can be purchased online via the secure payment system of PayPal.
If you need any further assistance with the purchase of a Gift Certificate, please email gifts@slh.com or call us on
+44 203 285 8944 (0900-1700 GMT, not toll free).
Redeeming a Gift Certificate
For information about how to make a reservation using your gift certificate please visit our
Redeeming a Gift Certificate page.
Corporate sales or incentive enquiries
Please complete the
enquiry form or call +44 203 285 8944 (0900-1700 GMT, not toll free).
2012 Directory
The Small Luxury Hotels of the World directory is a beautifully produced guide illustrating our full collection of over 520 hotels in more than 70 countries.
View online or order your copy today.
General Enquiries
For any general enquiries regarding Small Luxury Hotels of the World, please email
contact@slh.com and we will endeavour to respond within 24 hours (Monday to Friday).
Travel Agents
We have a dedicated Travel Agent website. Please visit agents.slh.com for extensive travel and hotel information. As a reminder, all SLH hotels can be booked through your GDS using code LX (for LuXury).
To contact the SLH GDS Help Desk, please call 1 800 554 5713 (US toll free). To contact VIP Sales please call +44 (0)203 285 8959 in the UK (not toll free) or +1 212 338 4802 in the US (not toll free).
To contact one of our local SLH Brand Sales Offices, please choose from the regions below:
Europe, The Middle East and Africa
United Kingdom & EMEA
3rd Floor, Portland House, Bressenden Place, London, SW1E 5BH United Kingdom
Telephone: +44 20 7802 3400
Fax: +44 20 7828 0826
Germany
Simonshofer Str. 21 D91207 Lauf. a.d. Pegnitz, Germany
Telephone: +49 9123 966 2720
Fax: +49 9123 2722
Russia
Trubnaya Street 12, Moscow 107045, Russia
Telephone: +7 495 787 2753
Asia Pacific
Singapore
15 Beach Road, Beach Centre, Suite 04-04, Singapore 189677
Telephone: +65 6632 7288
Fax: +65 6632 7299
India
Hiranandani House, 6th Floor, Saraswat Road, Off Linking Road, Santacruz West, Mumbai 400054 India
Telephone: +91 22 26609117
Fax: +91 22 2660 9119
Japan
26-3 Saneicho Shinjuku-ku, Tokyo 160-0008 Japan
Telephone: +81 3 5367 3320
Fax: +81 5563-1118
The Americas
New York
370 Lexington Avenue, Suite 1506, New York, NY 10017, USA
Telephone: +1 212 953 2064
Fax: +1 212 953 0576
Houston
405 Main St. Suite 602, Houston, TX 77002, USA
Telephone: +713 528 7862
Fax: +713 528 3697
Toronto
Telephone: +281 543 9456
Fax: +713 528 3697
Mexico City
Telephone: (5255) 46 13 59 47
Argentina
Av. Figueroa Alcorta No. 3351, Of. 109, C.P, 1425, Buenos Aires, Argentina
Telephone: (5411) 4807 5514
Administration Offices
To contact one of our local administration offices, please choose from the regions below:
Europe, The Middle East and Africa (Head Office)
3rd Floor, Portland House, Bressenden Place, London, SW1E 5BH United Kingdom
Telephone: +44 20 7802 3400
Fax: +44 20 7828 0826
Asia Pacific
15 Beach Road, Beach Centre, Suite 04-04, Singapore 189677
Telephone: +65 6632 7288
Fax: +65 6632 7299
The Americas and the Caribbean
370 Lexington Avenue, Suite 1506, New York, NY 10017, USA
Telephone: +1 212 953 2064
Fax: +1 212 953 0576
Careers
Please visit our Jobs page for details of our current vacancies.
Please note: All our recruitment is for roles working directly for the Small Luxury Hotels of the World brand and we are only able to respond to successful applications. We do not recruit for hotel-based positions. Please contact hotels directly should you be looking for one of these roles.
Hoteliers - Joining Small Luxury Hotels of the World
Becoming part of the brand enables you to benefit from the economies of scale typical of large hotel chains while preserving your independence and exclusivity.
We have a dedicated website for hoteliers interested in joining SLH. Please visit joinslh.com for full details and to register.
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