VIP Reservations Executive for SLH
Small Luxury Hotels of the World™ is searching for a full-time VIP Reservations Executive based in the Sydney office.
Key Responsibilities
- Process reservations by mail, telephone, chat or central reservation systems.
- Analyse all guest and travel agents’ requirements, recommend suitable options for all customers, and assist in confirming all reservations.
- Answer any questions about the reservation process and the SLH loyalty programme.
- Provide support to customers who may need to amend or cancel a reservation.
- Manage incoming calls for the SLH Reservations department, ensure a response to all queries, and maintain professional relationships and atmosphere at all times.
- Sort out any issues that may arise with bookings or reservations (i.e. inaccurate rates & restrictions, etc.).
- Up-sell the hotels’ additional services or special packages, such as transfers, SPA add-ons, etc.
- Identify and report rates, inventory and content discrepancies.
- Work closely with the Sales Team as well as with other departments to make sure the SLH procedures are followed at all times.
Desired Skills and Experiences
- Preferably qualified with a university degree and at least 3 years of experience in the hotel industry within the luxury sector.
- Fluent in English (written and spoken). A second language (i.e. Mandarin, Japanese preferable).
- Previous experience and proven ability in telephone sales, preferably within the luxury sector of the travel industry is highly regarded.
- Good knowledge of Salesforce, PMS, CRS & GDS and/or other distribution systems is preferable.
- Great analytical abilities to interpret statistical data and thorough attention to detail.
- Must be a team player with a strong ability to self-manage with a “get it done” attitude.
- Ability to work and thrive in a multi-tasked and fast-paced environment.
Reporting Lines
This role reports to the Head of Reservations Worldwide & Area Manager (AU & NZ).
Salary & Benefits
Competitive salary
Annual Bonus Scheme
Hotel Discounts
All applicants should have the right to work in Australia.
Please send your application with your CV to mariano.porcelli@slh.com