VIP Reservations Executive for SLH
 

Small Luxury Hotels of the World™ is searching for a full-time VIP Reservations Executive based in the Sydney office.
 

Key Responsibilities

  • Process reservations by mail, telephone, chat or central reservation systems.
  • Analyse all guest and travel agents’ requirements, recommend suitable options for all customers, and assist in confirming all reservations.
  • Answer any questions about the reservation process and the SLH loyalty programme.
  • Provide support to customers who may need to amend or cancel a reservation.
  • Manage incoming calls for the SLH Reservations department, ensure a response to all queries, and maintain professional relationships and atmosphere at all times.
  • Sort out any issues that may arise with bookings or reservations (i.e. inaccurate rates & restrictions, etc.).
  • Up-sell the hotels’ additional services or special packages, such as transfers, SPA add-ons, etc.
  • Identify and report rates, inventory and content discrepancies.
  • Work closely with the Sales Team as well as with other departments to make sure the SLH procedures are followed at all times. 
 

Desired Skills and Experiences

  • Preferably qualified with a university degree and at least 3 years of experience in the hotel industry within the luxury sector.
  • Fluent in English (written and spoken). A second language (i.e. Mandarin, Japanese preferable).
  • Previous experience and proven ability in telephone sales, preferably within the luxury sector of the travel industry is highly regarded.
  • Good knowledge of Salesforce, PMS, CRS & GDS and/or other distribution systems is preferable.
  • Great analytical abilities to interpret statistical data and thorough attention to detail.
  • Must be a team player with a strong ability to self-manage with a “get it done” attitude.
  • Ability to work and thrive in a multi-tasked and fast-paced environment. 

Reporting Lines

This role reports to the Head of Reservations Worldwide & Area Manager (AU & NZ).

Salary & Benefits

Competitive salary
Annual Bonus Scheme
Hotel Discounts

All applicants should have the right to work in Australia.

Please send your application with your CV to mariano.porcelli@slh.com