OFFICIAL TERMS & CONDITIONS

1. The Pilot

 

The SLH Mobile Concierge Pilot will run in London for stays at a participating SLH hotel between 8th November and 16th December 2019.

 

Participating SLH London hotels include; Flemings Mayfair, St James’s Hotel and Club, The Franklin, and The Ampersand Hotel only.

 

The SLH Pilot is a trial to determine whether a mobile messaging based concierge service that offers users on demand assistance, provides local knowledge, recommendations and booking services, would be a valuable and welcome service to SLH guests, and if so understand the features and requirements that the user would expect from it.

 

The SLH Pilot is being delivered in conjunction with a third party company Vivaldi Partners Ltd.

 

2. Screener Survey

 

You are required to register and enter survey details before 11.59pm GMT on 31st October 2019 to register for the trial.

 

All members must be aged 18 years or over.

 

The participation of each member must not be prohibited by any applicable law in their country of residence and each entrant is responsible for checking on and observing any such restrictions. 

 

SLH reserve the right to verify the age and eligibility of all members.  

 

It is a condition of entry that all terms and conditions are accepted as final and that each member agrees to abide by these Rules.  Submission of an entry will be taken to mean acceptance of these Rules.

 

You are required to complete the survey in order for SLH to understand your suitability to take part in the trial. Due to the trial requiring a specific cross section of participants to ensure its validity, we are required to screen participants to understand their demographic and varying attitudes towards travel.

 

There is limited availability to take part in the Pilot.

 

You will be selected and contacted by a member of SLH no later than Friday 8th November.

 

3. During your stay over the pilot period

 

You will be required to attend the following:

 

A free London Tour/Experience for two persons

 

A face-to-face 45 minute post-pilot interview in your hotel the day before you leave

 

You will be required to interact with the Mobile Concierge messenger service via details that will provided to you if you are selected to take part.

 

You will be required to share photos of your stay via the mobile concierge service.

 

4. Interviews

 

You are required to attend a 30 minute pre-pilot interview via either telephone or video conference facility.  

 

You are required to attend a 45 minute post-pilot interview in person before you check-out of your hotel.

 

5. Experience

 

You will be attending a free London tour or experience for two delivered by third parties Travel Curious Ltd and/or Tripconsul Ltd (Trading as City Unscripted).

 

6. $100 eGiftcard

 

Receive $100 eGiftcard  subject to these rules https://emporium.slh.com/termsofuse

 

7.  Eligibility

 

You have been selected based on your INVITED qualified booking between  8th November and 16thDecember 2019 at participating SLH hotels; Flemings Mayfair, St James’s Hotel and Club, The Franklin, The Ampersand Hotel only.

 

You will be excluded if this booking is cancelled.

 

Your reservation still applies to the Small Luxury Hotels of the World Limited Reservation Terms and Conditions. https://www.slh.com/about-us/reservation-terms-and-conditions/

 

8. It is a condition of entry that all terms and conditions are accepted as final and that each member agrees to abide by these Rules.  Submission of an entry will be taken to mean acceptance of these Rules.