The Chester Grosvenor
Hotel Highlights
- Haute cuisine served in the award-winning restaurant that has retained a Michelin star since 1990
- Chauffeur driven car hire
- Herb sauna, ice fountain and salt grotto featured in the spa
The Chester Grosvenor - Luxury Hotel in Chester
Set in the 2000-year old city of Chester in North-west England.
Home to Michelin-starred restaurant, ‘Simon Radley at The Chester Grosvenor’ and one of the most extensive wine cellars in England, The Chester Grosvenor is a connoisseur’s haven in the heart of historic Chester. The Grade II listed building, with its appealing black and white timbered façade also houses a Parisian style restaurant, La Brasserie, where the black leather sofas, sleek granite table tops and hand-painted glass skylight all add to the feeling of French sophistication.
The first floor hosts a truly indulgent spa where you can escape from the hustle and bustle of daily life. It has five luxury treatment rooms, a peaceful relaxation area and a Thermal Suite featuring a Herb Sauna, Themed Shower, Ice Fountain, Crystal Steam Room, Salt Grotto and Foot Baths. The period façade belies the modern elegance of the interior. All rooms and suites are individually decorated in contemporary colours and fabrics with traditionally styled furniture, some with four-poster beds.
Discover the eclectic mix of boutique shops in the Medieval Rows’ shopping galleries. In summer, take a boat cruise on the river Dee or spend a day at Chester Races. Return to savour haute cuisine at ‘Simon Radley at The Chester Grosvenor’ named after its llustrious chef and with a Michelin star that it has retained since 1990.
- 80 rooms
- 2 restaurants
- 4 floors
Photos
The rooms
Classic Bedroom
Sleeps: 2 People.
Classic rooms individually designed and furnished have a queen size bed.
All rooms are fully air-conditioned, each having a digital television, DVD Player, iPod docking station, modem point, complimentary WIFI, bathrobes, slippers, guest safe, trouser press, mini-bar and luxurious toiletries. All rooms are non-smoking. Size: approx. 20 sqm. Two classic rooms have shower only.
Deluxe Room
Sleeps: 2 People.
Deluxe rooms have a stylish bedroom featuring a 6ft king size bed, comfortable seating area and a feature desk. Bathrooms have an integrated bath and shower.
All rooms are fully air-conditioned, each having a digital television, DVD Player, iPod docking station, modem point, complimentary WIFI, bathrobes, slippers, guest safe, trouser press, mini-bar and luxurious toiletries. Size: 28 approx. sqm.
Presidential King Deluxe
Sleeps: 2 People.
Presidential King Deluxe
Individually designed and furnished with
a King-size bed (6ft 6in wide), some of
which can be twinned, each Deluxe room
contains armchairs or a two seater sofa
creating a comfortable seating for
relaxation with a desk and chair. 32 SQM
Executive Accessible Room
Sleeps: 2 People.
The King Accessible room is within the Executive room category and is more spacious than the Deluxe. Individually designed and furnished in a luxurious contemporary style with a king size twin bed.
The King Accessible room has full wheelchair access with a wet room facility. The room interconnects with a Deluxe room making this ideal for family or carer. Extra bed for child available. 32 SQM
Executive Room
Sleeps: 2 People.
Executive rooms have a 6ft king size bed along with a seating area and a feature desk/vanity. Bathrooms have an integrated bath and shower.
Rooms are fully air-conditioned, with digital television, DVD Player, iPod docking station, modem point, complimentary WIFI, bathrobes, slippers, guest safe, trouser press, mini-bar and luxurious toiletries. Interconnecting rooms available. Size: approx. 35 sqm.
Superior Room
Sleeps: 2 People.
Superior rooms have a 6ft king size bed along with a seating area and a feature desk/vanity. Bathrooms have an integrated bath and shower.
Rooms are fully air-conditioned, with digital television, DVD Player, iPod docking station, modem point, complimentary WIFI, bathrobes, slippers, guest safe, trouser press, mini-bar and luxurious toiletries. Extra bed for child available. Size: approx. 38 sqm.
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Junior Suite
Sleeps: 2 People.
A large spacious suite with a double king bed being the focal point (two with four-poster beds). Extra bed for child available. Size: approx. 35 sqm.
Rooms are fully air-conditioned, with digital television, DVD Player, iPod docking station, modem point, complimentary WIFI, bathrobes, slippers, guest safe, trouser press, mini-bar and luxurious toiletries.
Four Poster Suite
Sleeps: 2 People.
A large spacious room with a feature
double king size four poster bed being
the focal point.
With a comfortable
seating area to relax in and a large
desk or table to work at, the Four
Poster Suite is ideal for either a
business or leisure stay. For added
enjoyment, a CD mini-system is also
available for your use in the Suite. Approximately 40 sqm
Deluxe Suite
Sleeps: 2 People.
Stunning Suite offering added privacy for entertaining and/or informal meetings, through the discreet separation by a wide pillar between the living and bedroom area.
Fully air-conditioned, with digital television, DVD Player, iPod docking station, modem point, complimentary WIFI, bathrobes, slippers, guest safe, trouser press, mini-bar and luxurious toiletries. Size: approx. 50 sqm.
Master Suite
Sleeps: 2 People.
Luxurious suite with entrance foyer, a spacious sitting room with dining table and chairs, ideal for entertaining or a private meeting.
The suite has a king bed, a marble bathroom with walk-in shower, 'Japanese Style' double-ended bathtub and twin wash basins. Separate toilet accessible via lobby area. Fully Air-conditioned with complimentary WiFi. Approx. 59 sqm. Extra bed for child available.
The Presidential Suite
Sleeps: 2 People.
Our exclusive apartment Suite, spacious
and sumptuously decorated with an
open-plan sitting room with dining area.
The master bedroom has a king size bed
and comfortable seating and leads
through into a marble bathroom with
Japanese style double ended bathtub,
twin basins and large walk-in shower.
Extra bed for child available. 66 sqm
Location
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Hotel Address
The Chester Grosvenor Eastgate Chester CH1 1LT Cheshire United Kingdom cats.cubes.windy
Key Features
Air conditioning
Lounges/bars
Exercise gym
24-hour room service
Wedding services
Check in
1500
Check out
1200
Join INVITED and get 10% off exclusive rates. Plus early check-in and late check-outs among other benefits.
- 24-hour front desk
- 24-hour room service
- 24-hour security
- Accessible facilities
- Accessible parking
- Air conditioning
- Audio visual equipment
- Bell staff/porter
- Catering services
- Children welcome
- Coffee shop
- Complimentary shoeshine
- Computer rental
- Concierge desk
- Conference space
- Continental breakfast
- Currency exchange
- Doctor on call
- Dry cleaning
- DVD/video rental
- Early check-in
- Elevators
- Exercise gym
- Express check out
- Fax service
- Fire safety compliant
- Flip charts
- Free high speed internet connection
- Full american breakfast
- Full service housekeeping
- Half board/modified American plan
- Handicap Parking
- High speed internet access for laptop in public areas
- High speed internet connection
- Hotspots
- Housekeeping - daily
- Indoor parking
- Late check out guarantee
- Lobby coffee service
- Lounges/bars
- Massage services
- Meeting rooms
- Overhead projector
- Parking fee managed by hotel
- Pets not allowed
- Photocopy center
- Restaurant
- Room service
- Safe deposit box
- Secretarial service
- Security
- Smoke-free property
- Turndown service
- Wakeup service
- Wedding services
- Wireless internet connection
- Air conditioning
- Bathrobe
- Bathroom amenities
- Bathtub
- Bathtub seat
- Bidet
- Cable television
- Color television
- Data port
- Desk
- Hairdryer
- Internet access
- Lighted makeup mirror
- Marble bathroom
- Private bathroom
- Queen bed
Simon Radley at The Chester Grosvenor, a Michelin starred restaurant, offers contemporary dining in an atmosphere of supreme elegance. The Parisian style La Brasserie has a more relaxed ambience where you can enjoy coffee or stay for a leisurely meal.
The Arkle Bar and Lounge
Cuisine type: International
Meals served: Lunch, Dinner
Open all day serving morning coffee light lunches and traditional afternoon tea it is also the perfect place for a pre dinner cocktail and is stocked with interesting malts vintage ports and a wide range of liqueurs Dress Code after 6.00 p.m. smart attire preferred The Arkle Bar and Lounge is not suitable for children therefore an under 12 policy has been implemented
La Brasserie
Cuisine type: International
Meals served: Breakfast, Brunch, Lunch, Dinner
This is an informal Parisian style restaurant serving a wide variety of imaginative food combining flavours from all over the world It is the perfect place for a cocktail a quick coffee or a leisurely meal. It is open all day every day with last orders at 10.30pm Monday to Saturday and 10pm on Sundays La Brasserie is a non-smoking restaurant.
Simon Radley at The Chester Grosvenor
Meals served: Dinner
Simon Radley at the Chester Grosvenor is an intimate gourmet restaurant with a highly acclaimed Michelin star. The exceptional menu changes seasonally and the emphasis is on using the very best fresh local produce in imaginative and innovative ways. Open for dinner every day except Sunday and Monday. Simon Radley at the Chester Grosvenor is non-smoking. Smart casual attire is preferred.
The Spa at The Chester Grosvenor has five luxury treatment rooms, a relaxation area, steam room, herb sauna, ice fountain, foot baths, themed shower and salt grotto. The Spa's comprehensive list of 'Rituals' are designed to harmonise body and mind. Whether you are looking for relaxation, reinvigoration or just some pampering, there will be a treatment that is perfect for you.
Reviews
These reviews are the real opinions of INVITED members and we have verified their stay at the hotel.
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Overview
Read ReviewsWhat I liked most :
- Location (59)
- General service (52)
- Guestroom and bathroom (49)
- Welcome and departure (49)
- Breakfast (36)
- Restaurant and dining (34)
- Internet and wifi (27)
- Room service (14)
- Local knowledge and experiences (9)
- General Service (4)
- Guest Room and Bathroom (4)
- Leisure facilities (4)
- Welcome and Departure (3)
What I might improve :
- Breakfast (13)
- Internet and wifi (6)
- Leisure facilities (5)
- Restaurant and dining (3)
- Welcome and departure (3)
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Upscale English Experience
March 2019
My Trip Type: Couple
I’ve stayed at the Grosvenor a number of times, the rooms are posh and comfortable. The Location can not be beat. Highly recommended for Business or couples.
Top tip for other guests:
Book the night before if you are arriving early on flight from US, it can be a long day if you have to wait until 3pm for your reservation.
What I liked most
- Welcome and Departure
- Location
- General Service
- Guest Room and Bathroom
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Tasteful luxury in a historical part of town
February 2019
My Trip Type: Couple
Chester is a lovely city with lots to do. The Grosvenor is right in the middle of this. So u have great things on ur doorstep and a great place to relax when u need to chill. The public areas are stunning and stylish. Aperitifs in the Arkle bar and dinner in the Sinon Radley restaurant is a great combination. Continental breakfast served at ur table in the Conservatory Brasserie is also a nice touch. Rooms are well equipped. Staff friendly, courteous and attentive. A great base in Chester.
Top tip for other guests:
Worth splashing out on one of larger rooms (or even a suite) to maximise the “home from home” feeling.
What I liked most
- Welcome and Departure
- Location
- General Service
- Local knowledge and experience
- Guest Room and Bathroom
- Breakfast
- Restaurant and dining
- Internet and wifi
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Not special but ok
January 2019
My Trip Type: Couple
none
Top tip for other guests:
Service can be better. I found the staff not particularly kind and helpful. Very long queue for check out. They didn't do the turn down service, it is expected in a 5 stars. Water given at the door in a plastic bottle instead of a nice bottle. Nothing in the room for welcome like fruit, biscuits or wine bottle. Usually in a 5 stars they give a welcome plus in a suite is due for sure. Breakfast not impressive. Cappuccino was horrible I sent away and an italian guy, helped and recovered a situation were the cappuccino was horrible. So many people there for breakfast and we waited 20 minutes for an espresso and juice, they forgot the order. I had to stand up and go there to call someone..everybody avoiding the eye contact, seems they didn't want to be called by customers. I think you should be better than that. Suite is pretty, large. Bathroom nice. Nothing to say about the location is excellent and also the look of the hotel is excellent
What I liked most
- Location
- Guest Room and Bathroom
What I might improve
- Welcome and Departure
- Breakfast
- Room Service
- Internet and wifi
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Great location and excellent service
November 2018
My Trip Type: Couple
A warm welcome, excellent service from concierge and porters.
Top tip for other guests:
A great hotel to visit
What I liked most
- Welcome and Departure
- Location
- General Service
- Breakfast
- Internet and wifi
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Excellent hotel for location, class and service. Probably number one choice for s short stay in Chester.
November 2018
My Trip Type: Couple
One very minor problem on arrival..at the hotel around 1pm our room was not ready and we would receive a call when it was ready. No call recd and when we returned just after 3 pm it seemed like our check in card had gone astray. Very small inconvenience. Complementary breakfast was just ok. No Buffett but the opportunity to order toast, muffins, etc. Hot breakfast was available for an extra £9.50. Compared to other Small luxury Hotels we have stayed, not so good.
Top tip for other guests:
Would probably avoid a front facing room on Friday/Saturday nights, could be a bit noisy if you are a light sleeper. However during the Week a best choice.
What I liked most
- Location
- General Service
- Local knowledge and experience
- Guest Room and Bathroom
- Internet and wifi
What I might improve
- Welcome and Departure
- Breakfast
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Lovely hotel
Surrey
My Trip Type: Business
Lovely hotel and welcome. Brasserie service not good. Mini Bar prices far too high! Breakfast in room could be better!
Top tip for other guests:
Service in the Brasserie not good!
What I liked most
- Internet and wifi
- Guestroom and bathroom
- Welcome and departure
- Location
- Room service
- General service
What I might improve
- Restaurant and dining
- Breakfast
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Perfect Location for enjoying Chester
Stay+date:+March+2017
My Trip Type: Couple
First off, don't let the road barrier stop you! If you have reservations just tell the 'guard' at the gate your last name and that you are staying at the Chester Grosvenor and the guard will lift the gate. There is a parking lot in the back with access to the hotel but the door person will park your car for you. The Chester Grosvenor is in the heart of the city and couldn't be in a better location! You walk out the front door and the east gate of the city is on top of you. Fun to explore the old city walls, restaurants within close walking distance, the cathedral is nearby and tons of shopping. As a slh member we were upgraded to an absolutely lovely room. Of all the hotels we visited over our two week trip to England, this hotel had the best bed, pillows and sheets. Delightful. The continental breakfast is quite plentiful and delicious. The staff is professional, polite and very helpful. Definitely recommend staying at the Grosvenor for a visit to Chester! You won't be disappointed.
Top tip for other guests:
Just enjoy the hotel! Parking in back of hotel or hotel staff will park your car. You can either get in garage or pick up out front.
What I liked most
- General service
- Breakfast
- Welcome and departure
- Location
- Guestroom and bathroom
- Internet and wifi
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family get together
Stay date: January 2017
My Trip Type: Family
Would like to Thank all the staff at the Grosvenor i had booked 4 rooms for a family and friends get together on the 16th jan 2017 and we could not fault the staff and the hotel they made us feel special for our duration . We did have a concern the fire alarm went off at 3am which was surprise as you can imagine the only thing i would say when needed no staff where around to inform us what to do on any floors and in emergency this is very important especially when your life depends on it and the biggest surprise was the when we went to leave through the stair case emergency exit fire door had a lock on the door so you could not open it please can a manager look it to this and the reason why it has been padlocked The following morning we had been informed that the fire department could not find the cause .
Top tip for other guests:
enjoy !!
What I liked most
- General service
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Great Stay, Fantastic room
Stay date: January 2017
My Trip Type: Couple
It was our second stay at the Grovesnor. This time in one of the junior sweets. The room was near faultless. Maybe the best room we have stayed in. Both visits we have commented on how well we slept. 10/10! The reception & service is always faultless as well. The only Negative was a very mediocre breakfast. I asked for porridge which was sloppy and tasteless & It came with waterd down syrup! Then my wife asked to swap her cup (for coffee) as it was dirty. The waitress took the cup & didn't return. So we asked for a cup again to which it then came with no saucer or spoon. Maybe it's not a big deal but we generally just didn't enjoy breakfast. Breakfast aside we find everything else in the Grovesnor exceptional and will definitely be booking again later in the year! J,Corbishley
Top tip for other guests:
.
What I liked most
- Guestroom and bathroom
- Location
- Welcome and departure
- General service
What I might improve
- Breakfast
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Perfect Luxury
Stay date: January 2017
My Trip Type: Couple
The rooms are excellent, quiet, beautiful, air conditioned and with every amenity. The staff could not do more to make your stay better, we are always treated like we are their highest paying customer, even though we are not! The breakfast is served to you and is prepared freshly by the chef. We return time after time to experience a night of peace and luxury.
Top tip for other guests:
Try the tasting menu at the Simon Radley restaurant, its quite an experience.
What I liked most
- Location
- Internet and wifi
- Welcome and departure
- General service
- Breakfast
What I might improve
- Leisure facilities
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Just wonderful
Stay date: November 2016
My Trip Type: Couple
The staff at the hotel were excellent. The stay as always met expectation and we will certainly be back!
Top tip for other guests:
Lunch at Atina Kitchen is most enjoyable!
What I liked most
- Welcome and departure
- General service
- Location
- Guestroom and bathroom
- Restaurant and dining
What I might improve
- Breakfast
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Amazing Again!!
Stay date: October 2016
My Trip Type: Single
Another wonderful stay. From the excellent customer service to the spotlessly clean room room and the attention to detail regarding my room and dining preferences always blow me away. The Manager should be very proud.
Top tip for other guests:
Try one of the suites if you can,so spacious and detailed, worth the extra money
What I liked most
- Welcome and departure
- Guestroom and bathroom
- Breakfast
- Room service
- Restaurant and dining
- General service
What I might improve
- Leisure facilities
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Exceeded expectations
Stay date: September 2016
My Trip Type: Couple
From the moment we arrived and our bags were taken by the smiling gentleman at the door until our final (reluctant) goodbye this hotel exceeded all my expectations. We were upgraded to a beautiful room at the front of the hotel with two sets of large windows from where we were able to watch the world go by. Champagne and chocolates were delivered together with a handwritten note of welcome - a lovely touch which made us feel like valued guests. All the staff we encountered were personable, polite and professional and a credit to the Chester Grosvenor. The location of the hotel is spot-on, right next to the Eastgate clock and within easy reach of all the visitor attractions, shops and restaurants. I can honestly say that this is one of the best hotels I have stayed in, in this country and I look forward to making a return visit.
Top tip for other guests:
Perfect location for shopping
What I liked most
- Welcome and departure
- Location
- Local knowledge and experiences
- Internet and wifi
- Guestroom and bathroom
- General service
- Room service
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The great Grosvenor
Stay date: September 2016
My Trip Type: Couple
Top hotel with great service plus ideal location
Top tip for other guests:
try it
What I liked most
- Breakfast
- Welcome and departure
- General service
- Location
- Room service
- Guestroom and bathroom
- Internet and wifi
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Fantastic Hotel, superb service
Stay date: August 2016
My Trip Type: Couple
We have just stayed at The Chester Grosvenor on our first anniversary. One year before, we stayed here on our wedding night. On arrival this time, the porter remembered us from last year! The whole experience was fantastic, yet it felt like home from home. The manager and his team were superb, and the service was genuinely first class, not forced but natural. A breath of fresh air! We certainly will be celebrating our anniversary in the future in exactly the same way, at The Chester Grosvenor. Mike Powell
Top tip for other guests:
Book it and enjoy this fantastic hotel
What I liked most
- Guestroom and bathroom
- Welcome and departure
- General service
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Special visit
Stay date: July 2016
My Trip Type: Family
from the moment we arrived and the car was parked for us we felt looked after. reception staff very friendly-suite amazing-lovely touches with champagne and chocs. Dinner was delicious in La Brasserie. loved being so central to the city. service is excellent , nearly all the staff were very pleasant .
Top tip for other guests:
book a suite
What I liked most
- Restaurant and dining
- General service
- Guestroom and bathroom
- Welcome and departure
- Location
- Breakfast
- Room service
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Lovely town centre hotel
Stay date: June 2016
My Trip Type: Business
The hotel is very well appointed, and the rooms (at least the one I had) was excellent. The staff are very helpful, and the food is good quality. I only stayed one night, so didn't try all the hotel's facilities, but will definitely be going back!
Top tip for other guests:
Make sure you 'walk the wall' - about a 2 mile walk around the ancient city walls, starting just a few steps from the hotel. The hotel staff can give you all the details
What I liked most
- General service
- Welcome and departure
- Guestroom and bathroom
- Internet and wifi
- Location
- Breakfast
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Another Great Stay
Stay date: May 2016
My Trip Type: Single
Second time at this hotel and it is always a pleasure to stay. Whether it's the personal greeting when you arrive or the time spent in the restaurants you get a fabulous welcome from a team who know what they're doing. For location this is simply the best hotel in Chester.
Top tip for other guests:
Use the valet parking and book in for Simon Radley restaurant well in advance
What I liked most
- Restaurant and dining
- Welcome and departure
- Location
- General service
What I might improve
- Leisure facilities
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Relaxing stay in Chester in the perfect location
Stay date: May 2016
My Trip Type: Couple
We had a lovely stay in The Grosvenor and our meal in La Brasserie was just perfect. All staff were so attentive during our stay.
Top tip for other guests:
Order breakfast in bed!
What I liked most
- Breakfast
- General service
- Location
- Welcome and departure
- Restaurant and dining
- Internet and wifi
- Local knowledge and experiences
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Perfect weekend break!
Stay date: May 2016
My Trip Type: Couple
Service and food was excellent. It's one of our favourite hotels and visit at least once a year. Can't wait to go back!
Top tip for other guests:
Book spa well in advance of your stay to avoid disappointment.
What I liked most
- General service
- Restaurant and dining
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A real treat
Stay date: April 2016
My Trip Type: Couple
A wonderful short break in Chester. Staff very friendly and helpful, especially the Night Manager who assisted us in an unexpected trip to &E! Food in the Brasserie was really good, but the afternoon tea was expensive and of questionable value we thought. Pleasant sandwiches, but tasteless cakes. Service was wonderful though.
Top tip for other guests:
Perhaps just have tea and scones for afternoon tea!
What I liked most
- Room service
- Welcome and departure
- Internet and wifi
- Breakfast
- Restaurant and dining
- General service
- Guestroom and bathroom
- Location
What I might improve
- Restaurant and dining
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Ticks all the boxes
Stay date: April 2016
My Trip Type: Couple
We have been travelling for the past 4 weeks & have stayed in a variety of hotels & this has to be one of the best. Friendly greeting from the doorman on arrival. Check in smooth & friendly. All staff made you feel welcome & nothing was too much trouble. Excellent facilities in bedroom & bathroom
Top tip for other guests:
Enjoy
What I liked most
- Internet and wifi
- Location
- General service
- Welcome and departure
- Restaurant and dining
- Guestroom and bathroom
- Breakfast
- Local knowledge and experiences
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Mini Break
Stay date: April 2016
My Trip Type: Couple
The Hotel is in a great location for shops, bars & restaurants. Rooms are very spacious with beautiful & up to date decor. Every staff member was very attentive, helpful and most of all happy and service was second to none. We have visited numerous hotels throughout the world and I would say this is one of the best hotels we have stayed in for all round experience.
Top tip for other guests:
None
What I liked most
- Guestroom and bathroom
- Local knowledge and experiences
- Breakfast
- Location
- Leisure facilities
- Welcome and departure
- General service
- Internet and wifi
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fabulous hotel with great staff
Stay date: March 2016
My Trip Type: Couple
This was our 8th stay here and it did not disappoint. In fact we felt even more welcome than ever. All staff without exception are friendly, professional and courteous. We were treated a fabulous uograded room.
Top tip for other guests:
Book this as your next stay. You won't be disappointed
What I liked most
- Welcome and departure
- General service
- Guestroom and bathroom
- Location
- Internet and wifi
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Great hotel for a stay in Chester
Stay date: March 2016
My Trip Type: Couple
Good central hotel with excellent spa facilities and very good restaurants. First class service from the front door right through to the room staff.
Top tip for other guests:
Be sure to follow the directions on the hotel website for parking
What I liked most
- Leisure facilities
- Room service
- Restaurant and dining
- Welcome and departure
- Breakfast
- Internet and wifi
- Local knowledge and experiences
- General service
- Guestroom and bathroom
- Location
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Great Grosvenor
Stay date: December 2015
My Trip Type: Couple
Great location great hotel
Top tip for other guests:
Enjoy. Chester it's beautiful!!
What I liked most
- Location
- Welcome and departure
- Guestroom and bathroom
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Great stay
Stay date: December 2015
My Trip Type: Couple
Intimate hotel, warm decor complimented by very attentive service both at checkin and restaurant. As a SLH member received upgraded room with chocolates and two glasses of Tattinger delivered to the room. Nice touch.
Top tip for other guests:
Book on SLH site
What I liked most
- Guestroom and bathroom
- Welcome and departure
- Location
- General service
- Restaurant and dining
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Luxury Dining
Stay date: December 2015
My Trip Type: Couple
The hotel is excellently located in the centre of Chester with easy walking access to shops, sights and restaurants. If you are there when the Simon Radley restaurant is open then we recommend dining there for a fabulous experience with food and service second to none. Our room overlooked the main Eastgare Street with views towards the Cathedral.
Top tip for other guests:
If you can we recommend dining in the Simon Radley restaurant for a gastronomic experience
What I liked most
- Location
- Welcome and departure
- General service
- Breakfast
- Restaurant and dining
- Guestroom and bathroom
-
Lovely stay
Stay date: November 2015
My Trip Type: Business
As always, my stay in The Chester Grosvenor was perfect. From the comfortable and very clean room, through delicious dinner and lovely staff. Thank you
Top tip for other guests:
One of the best hotels in area.
What I liked most
- Restaurant and dining
- Location
- Guestroom and bathroom
- Internet and wifi
- Welcome and departure
- General service
- Breakfast
-
Fabulous hotel
Stay date: October 2015
My Trip Type: Couple
Excellent service, friendly and helpful staff. Food was excellent. Would highly recommend the hotel
Top tip for other guests:
Park in the Car Park behind the hotel as it has a private entrance on Level 2A into the Chester Grosvenor
What I liked most
- Guestroom and bathroom
- Location
- Internet and wifi
- Welcome and departure
- General service
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Great Hotel
Stay date: October 2015
My Trip Type: Couple
Great facilities, great accommodation and great staff, what more could we ask for.
Top tip for other guests:
Walk the Chester Wall before breakfast, it gives you a really hearty appetite
What I liked most
- General service
- Room service
- Local knowledge and experiences
- Welcome and departure
- Internet and wifi
- Guestroom and bathroom
- Breakfast
- Location
- Restaurant and dining
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2 night shopping break
Stay date: October 2015
My Trip Type: Couple
fab hotel,location great,spa facilities disappointing,view from room window onto grosvenor shopping centre an eyesore,parking facilities good but had to pay,also had to pay extra for full english and £35 for use of spa.
Top tip for other guests:
take your own biscuits to go with tea and coffee in your room
What I liked most
- Location
- General service
- Guestroom and bathroom
- Welcome and departure
What I might improve
- Breakfast
- Leisure facilities
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A very mature well run hotel
Stay date: September 2015
My Trip Type: Couple
An excellent hotel. Particularly helpful and friendly service, The room upgrade resulting from membership of the Club was granted without request. The bed and linen were particularly comfortable. It couldn't be better located and the car parking arrangements, for a City centre hotel, are very convenient.It is also a very quiet hotel which again, for a City centre hotel, is a real bonus.
Top tip for other guests:
A room on the first floor is particularly convenient.
What I liked most
- General service
- Location
- Welcome and departure
- Breakfast
- Guestroom and bathroom
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Great service
Stay date: August 2015
My Trip Type: Couple
The location was good, little difficult to find our way through the one way system in Chester but once there it was an ideal location for shopping and historic sites of Chester within walking distance. The hotel facilities were first class and the service was incredible. The staff were helpful and attentive to everything we needed.
Top tip for other guests:
If driving to the hotel, find a route in before you set off
What I liked most
- Internet and wifi
- Welcome and departure
- Location
- Guestroom and bathroom
- Breakfast
- Restaurant and dining
- General service
What I might improve
- Leisure facilities
-
Special occasion in a special hotel
Stay date: August 2015
My Trip Type: Couple
I chose the Chester Grosvenor as a surprise for our Golden Wedding anniversary. Good choice! We had a delightful stay right in the heart of this fascinating city. The hotel kindly arranged some thoughtful touches in recognition of our special occasion. Our stay was perfect in luxurious surroundings attended by superbly capable staff. The highlight was our Simon Radley dinner which was an incredible experience really befitting our lovely 50 years together. Many thanks. Peter and Anne Fryer
Top tip for other guests:
Car parking can be tricky in the adjoining shoppers multi-storey. No allocated spaces for hotel residents.
What I liked most
- General service
- Breakfast
- Guestroom and bathroom
- Internet and wifi
- Welcome and departure
- Restaurant and dining
- Location
-
Simply Devine & Worthy of 5 Stars
Stay date: July 2015
My Trip Type: Couple
Had a magnificent luxurious and romantic overnight break at the Grosvenor. The staff, food, services and overall vibe of the hotel are second to none and we would both highly recommend a visit to the spa and use of the thermal suite. I believe some of the facilities are in the process of usual maintenance so check their website for full details... Dinner in the Brassiere restaurant was especially delicious and the morning breakfast is of high quality you expect! We opted for the full English which set us up for a full day shopping at Cheshire Oaks. My only slight niggle with our room was that the stained glass window had a harsh artificial light shine in from the shopping centre below which did keep us up for a while at night (most likely only because we're used to a 'total blackout' when we go to sleep) I would like to thank all of the staff who are a treasure to the hotel! Definitely not one to miss and totally worth a visit, we hope to be back again very soon!
Top tip for other guests:
Indulge in a private afternoon tea in the drawing room and if you require WiFi, make sure you request details on check-in.
What I liked most
- Restaurant and dining
- Leisure facilities
- Welcome and departure
- General service
- Breakfast
- Location
What I might improve
- Guestroom and bathroom
- Internet and wifi
-
One of my favourite UK hotels
Stay date: June 2015
My Trip Type: Couple
The staff at this hotel are second to none - from the doorman on arrival (and valet car parker) to the reception staff, and the bar and restaurant staff - many hotels could take a lesson from the Chester Grosvenor. The rooms are always immaculate (thanks to the maid service), the food is good in The Brasserie (have not yet tried Simon Radley - but will do so next time), excellent quality and selection at breakfast time. The location of the hotel could not be better - right in the middle of wonderful Chester - an excellent base for shopping and the races. We now visit a few times a year - and will be going again soon!
Top tip for other guests:
Arrive in your car at the front door and have it valet parked in the multi-storey car park at the back of the hotel. This saves a lot of hassle!
What I liked most
- General service
- Restaurant and dining
- Welcome and departure
- Location
- Breakfast
- Guestroom and bathroom
-
Great hotel . Great location
Stay date: June 2015
My Trip Type: Couple
Ideally located for all that Chester has to offer
Top tip for other guests:
Sample the tasting menu at Simon Radleys restaurant - a real treat!
What I liked most
- Restaurant and dining
- Location
What I might improve
- Breakfast
-
Realy good location in the centre of Chester
Stay date: May 2015
My Trip Type: Couple
The staff were very professional and attentive. Room was excellent, and the food in the Simon Radley restaurant was very good.
Top tip for other guests:
great location
What I liked most
- Location
- Welcome and departure
- General service
- Guestroom and bathroom
- Restaurant and dining
What I might improve
- Breakfast
-
Fantastic hotel, luxury and great service
Stay date: May 2015
My Trip Type: Couple
Location couldn't be better as in main area and right in centre of town. Handy parking that links with the hotel and reduced payment. Excellent facilities and customer service. The restaurants are all very good, especially the Michelin Radley restaurant. A lovely luxurious hotel without any snobbery, all very understated. Beds are so so comfortable! Wonderful break from check in to departure. They even arranged a surprise cake for my partners birthday which was a lovely thought.
Top tip for other guests:
Enjoy the hotel, a waste just as a base as so good.
What I liked most
- General service
- Internet and wifi
- Welcome and departure
- Location
- Breakfast
- Room service
- Guestroom and bathroom
- Restaurant and dining
-
fantastic stay
Stay date: February 2015
My Trip Type: Business
Just a fantastic hotel. Great service from the vale to front desk to breakfast. Location is perfect for exploring Chester. Very pleasantly surprised by champagne and chocolate as returning SLH club member.
Top tip for other guests:
no need to over plan, they will handle everything
What I liked most
- Location
- Breakfast
- General service
- Guestroom and bathroom
- Welcome and departure
-
A great hotel for a luxurious city break
Stay date: February 2015
My Trip Type: Couple
The hotel is located at the centre of Chester, an excellent pedestrianised shopping area with many good cafes and restaurants. The staff were friendly and welcoming, from the valet parking, concierge service and reception. Service in the restaurant was always good. A special mention must go to Jamie on the front desk. He was helpful and settled us in after our long drive. I will stay at the Grosvenor again.
Top tip for other guests:
Afternoon tea in the Arkle room (and don't forget to book)
What I liked most
- Welcome and departure
- Internet and wifi
- Breakfast
- Local knowledge and experiences
- Location
- General service
- Restaurant and dining
-
Absolutely Fabulous
Stay date: December 2014
My Trip Type: Couple
Really enjoyed our stay & food, did enjoy the lovley 6 course dinner & somelier Dereck's knowledge of wines with each course,
Top tip for other guests:
nothing is too much trouble, if you need anything just ask
What I liked most
- Room service
- Guestroom and bathroom
- Restaurant and dining
- Location
- Welcome and departure
- Breakfast
- General service
-
Friendly, warm and comfortable
Stay date: December 2014
My Trip Type: Couple
A really warm and welcoming hotel. The staff are unfailingly cheerful and charming. The rooms are clean, well equipped and furnished. From welcome to departure, a great experience.
Top tip for other guests:
Take a suite or junior suite, it is well worth the extra cost
What I liked most
- Guestroom and bathroom
- Location
- Welcome and departure
-
Exceptional
Stay date: November 2014
My Trip Type: Couple
Extremely well appointed and run hotel. Great location in the centre of town with easy access to everywhere.
Top tip for other guests:
Go for a suite!
What I liked most
- Location
- Breakfast
- Internet and wifi
- Guestroom and bathroom
What I might improve
- Welcome and departure
-
Excellent location
Stay date: October 2014
My Trip Type: Couple
We'd stayed in this hotel some six years previously and found the service to be excellent. I even wrote to the manager to commend the staff. Sad to say, our expectations were not met this time. The service was much more offhand than we remember. There seemed to be a lot of eastern Europeans, who perhaps are not quite used to smiling or demonstrating genuine hospitality. The contrast was extremely stark as we had just stayed in Bali a few weeks previously, where the service was unsurpassed. For instance, the room was not serviced on Sunday even though we left for church around 11am. I had to call housekeeping. An eastern European crew turned up, did the room without a word and left without saying anything. Often in the restaurant at breakfast the impression we got was that the smiles were artificial; they turned off automatically as soon as the guest looked away. This is not to say that the service was bad; there were some genuinely hospitable staff. However, our expectations had been raised by our previous stay. I had said then that the service we received was among the best in the world. I cannot in all honesty say this today. Nonetheless, an excellent hotel with an unmatched location right in the centre of town.
Top tip for other guests:
Try the tea in Arkle Bar. For the gentlemen there are savouries instead of the usual cakes.
Hotelier reply:
Dear Mr Woon Many thanks for placing your review with SLH and we were delighted to read how much you enjoyed your previous stay and the comment in your final paragraph that The Chester Grosvenor is an excellent hotel. I was disappointed however to note your remarks with regard to our foreign employees. The Chester Grosvenor is very proud to be a multi-cultural hotel, welcoming a diverse team from all around the world which our guests frequently tell us they find very refreshing. We do employ the services of a number of Eastern European staff, all of whom I am delighted to say are just as committed to offering the highest standards of customer service. I’m afraid I must disagree with you that our Eastern European colleagues are any less warm and hospitable towards our guests, indeed I have always found them to be impeccably polite and courteous at all times, and I can say with confidence that this issue has never been raised before. The Chester Grosvenor enjoys high occupancy levels at weekends, and is largely fully booked on Saturday nights. With the majority of guests taking advantage of a leisurely late check-out on Sundays, I am sorry to say that this can occasionally lead to delays in servicing rooms. We do regret any inconvenience caused by this. I do appreciate the time and trouble that you have taken to bring your views to our attention, and I hope that we will have the pleasure of welcoming you back to The Chester Grosvenor before too long. Yours sincerely, Paul Cookson Hotel Manager
What I liked most
- Location
What I might improve
- General service
- Welcome and departure
-
Chester Grosvenor. Another excellent stay
Stay date: October 2014
My Trip Type: Couple
We have stayed here at least twice a year for some years now, and as usual,everything was faultless from the check in to departure. I'm lucky enough to stay 5 star when on business and this place never fails to impress with it's upkeep in standards and service. The bistro has decent cocktails and some of the best pittsburgh steaks you can find in a restaurant. I have always received an upgrade as part of the SLH club. we love it
Top tip for other guests:
Pittsburg style rib eye steak (burnt to a char outside and pink in the centre)
What I liked most
- Internet and wifi
- General service
- Restaurant and dining
- Guestroom and bathroom
- Welcome and departure
- Location
- Room service
-
Disappointing stay
Stay date: August 2014
My Trip Type: Family
I'm sorry to say that we were disappointed with our stay at the Chester Grosvenor. The hotel is certainly luxurious and as members of SLH we were treated to a room upgrade and complementary champagne and chocolates. This was very much appreciated but unfortunately the attitude of some of the staff made us feel very unwelcome. I feel it's not unreasonable to expect to feel valued as a guest, but this certainly wasn't the case during our stay. For this reason I would not recommend this hotel to my family or friends.
Top tip for other guests:
Be aware the the cooked breakfast will be at an extra cost to the B&B rate.
Hotelier reply:
Dear Ms Hall Thank you for choosing to stay at The Chester Grosvenor. Whilst it was a pleasure to read your comments with regard to the standard of the hotel, it was disappointing to note your remarks regarding the attitude of some members of the team. As a founder member of Small Luxury Hotels of the World, The Chester Grosvenor has always prided itself on achieving the highest standards of quality, customer service and attention to detail, and the enjoyment and satisfaction of our guests is always our first priority. We greet all of our guests with the warmest of welcomes and the Grosvenor hospitality is the reason why many of our clients return time after time. As your feedback is non-specific in terms of the areas of the hotel in which these particular staff were encountered, it is difficult to identify where the challenges have occurred and to address these concerns where appropriate. In all honesty I was somewhat surprised at this as the warmth and friendliness of our team has always been one of our greatest strengths. I very much concur that all guests should feel valued, as indeed they are here at The Chester Grosvenor, and I sincerely regret that you did not feel this to be the case. I do, however, appreciate the time that you have taken to bring your concerns to our attention as constructive feedback, both positive and negative, is very important to us. Jonathan Slater Managing Director
What I liked most
- Location
What I might improve
- General service
- Internet and wifi
- Breakfast
- Restaurant and dining
- Welcome and departure
-
excellent staff
Stay date: July 2014
My Trip Type: Couple
We stayed in a delightful suite with a "Mary Poppins" view over the rooftops. From the moment we arrived, the staff doted on us, and we never waited for more than a few moments in any part of the hotel. It was very special. The only negative comments are that the WiFi signal in the room was very weak making connection difficult, and the hot water/coffee jugs at breakfast weren't insulated so tended to cool quicker than would be ideal
Top tip for other guests:
relax and enjoy
What I liked most
- General service
- Guestroom and bathroom
- Room service
- Location
What I might improve
- Internet and wifi
-
Top class
Stay date: June 2014
My Trip Type: Family
We really enjoyed the upgrade to the deluxe bedroom, and found it really spacious even with a cot. The complimentary glasses of champagne and chocolates were a treat, room service very prompt and food hot and delicious, the bed was huge and so comfortable. My husband and I took turns to use the spa facilities, which are minimal really, but we both had a massage and we both rated excellent! The therapists were true professionals, definitely recommend. Continental breakfast is included in the rate, but I paid extra for the smoked salmon and eggs crumpet - it was the best I've ever tasted! And location is superb, right in the centre. In all, everything about our stay was luxurious.
Top tip for other guests:
Treat yourself to a massage
What I liked most
- Breakfast
- Guestroom and bathroom
- Room service
- Location
- General service
What I might improve
- Internet and wifi
-
Luxurious, Quality and Great Service
Stay date: June 2014
My Trip Type: Couple
From our first enquiry about car parking availability to the moment we left the hotel we experienced great customer service in a beautiful hotel. We stayed for one night only and dined in the Brasserie where the food was superb. Prior to leaving our room for dinner, we were surprised by the arrival of two complimentary glasses of champagne and some chocolates. How to make you feel special!! Every member of staff we encountered was courteous and helpful. It was a joy to stay at The Chester Grosvenor and it will definitely be our choice to stay there again.
Top tip for other guests:
Enjoy it.
What I liked most
- Location
- Room service
- Guestroom and bathroom
- Breakfast
- Restaurant and dining
- Welcome and departure
- General service
-
Again excellent overall stay
Stay date: June 2014
My Trip Type: Couple
As always we were treated to luxury and total professionalism by all departments and members of staff during our stay to celebrate my mother in laws 70th birthday. The level of service in both Le Brassiere and Simon Radley/Arkles Bar were exemplary and the quality of food was the best we have tasted at The Grosvenor. We will be certainly booking again for another stay during 2014.
Top tip for other guests:
Book early and try to combine with a meal at Simon Radley Michelin star restaurant
What I liked most
- Location
- Guestroom and bathroom
- Welcome and departure
- Restaurant and dining
- Breakfast
-
Charming Hotel in central Chester
Stay date: May 2014
My Trip Type: Couple
Overall, the hotel is a very nice city centre hotel, with a lot of character. Reasonable value for money, (however, we found the additional cost for a traditional cooked breakfast, to be somewhat unecessary, even overpriced). The bed was huge, and quite comfortable, with nice clean linen. In fact the room was decorated and mainatained to a a high standard, with the bathroom being very nice. However, the corridors showed signs of high use, with ingrained dust in the ceiling panels and a general stuffy, dusty well used atmosphere. We took a dinner, bed and breakfast package, and were given a room upgrade, along with champagne and chocolates on arrival, which was a nice touch, and the staff did not need prompting, which was a good sign. Although on the whole the staff were efficient, polite and anonymous, we did notice one chewing gum. A pleasing stay and we would probably return. Thanks to the Grosvenor.
Top tip for other guests:
Use the multi storey car park, direct access to the hotel.
What I liked most
- Guestroom and bathroom
- General service
- Welcome and departure
- Location
What I might improve
- Breakfast
- Internet and wifi
-
A very good stay
Stay date: May 2014
My Trip Type: Couple
The upgrade we were given meant that enjoyed what amounted to a large suite. Up in the eaves it might be, but the spaciousness and luxuriousness with thoughtful extras like fizz, fruit and chocolate made it special. Valet parking in the centre of Chester is also a bonus, and the location of this historic building was a great help to us on our first visit to a city with so much to see. The staff were generally attentive but, as in the restaurant, rather going through the motions in a somewhat outdated manner. Breakfast was first-class, and the check-out facilitated by the dedicated cashier point. All in all, a very satisfactory experience.
Top tip for other guests:
Try for an upgrade.
What I liked most
- Guestroom and bathroom
- Restaurant and dining
- Local knowledge and experiences
- Location
-
The Chester Grosvenor
Stay date: May 2014
My Trip Type: Couple
On arrival we were hoping for an upgrade as we had booked through SLH but this didn't happen, presumably because it was bank holiday weekend and was fully booked. The room was very pleasant but somewhat cramped and the bathroom was especially small. We were served a complimentary glass of champagne on arrival which was a nice touch. We had breakfast in the room but some of the food wasn't cooked through, the sausage was still red in the centre. Whilst it was all mostly pleasant it was also very expensive and the price was disproportionate to the degree of pleasantry in our view.
Top tip for other guests:
The location is fantastic however be prepared to accept the cost.
What I liked most
- Welcome and departure
- General service
- Location
What I might improve
- Breakfast
- Guestroom and bathroom
-
Great hotel, superb staff.
Stay date: March 2014
My Trip Type: Couple
A top class hotel with exceptional staff. Never disappoints.
Top tip for other guests:
A £7.50 supplement for a full English breakfast is very good value
What I liked most
- Location
- Breakfast
- Welcome and departure
- General service
- Guestroom and bathroom
-
Almost perfect
Stay date: March 2014
My Trip Type: Couple
As always the service was impeccable, the surroundings exquisite and our stay near perfect. The only thing that irritated me on the stay and this is the first time anything has irritated me at the Grosvenor having stayed a number of times was the TV, DVD and sound quality of the speakers in the room. First of all the speakers kept making an intermittent buzzing sound which was as stated mildly irritating, this was then coupled with the picture on the TV kept freezing for just a split second again this was intermittently, however for both it was a constant annoyance. The final thing which is perhaps more of a recommendation would be to connect the DVD player to both TVs in the room. We stayed in one of the Suites on the first floor and wanted to watch a DVD in bed but had to watch it in the sitting room. Like I say, near perfect, but when you go away for a weekend to be pampered and relax you really don't want to be irritated by little annoyances.
Top tip for other guests:
The Thermal Spa is disappointing and not worth the money. If you spend over a certain amount on treatments you get the use of the Thermal Spa for free which is fine, but do not pay extra for it.
What I liked most
- Guestroom and bathroom
- Location
- Leisure facilities
- General service
- Breakfast
-
Elegant and tasteful rooms
Stay date: February 2014
My Trip Type: Couple
This is our second visit to this hotel and just like the first visit, we were not disappointed. Our room was beautifully decorated and very quiet being at the back of the hotel. The staff are friendly but attentive. We dined at the Simon Radley restaurant and enjoyed the tasting menu and matching wines. This was an amazing experience and we would recommend this to anyone.
Top tip for other guests:
Find an excuse and treat yourself to dinner in the Simon Radley restaurant
What I liked most
- Welcome and departure
- Restaurant and dining
- General service
- Location
- Breakfast
- Local knowledge and experiences
- Guestroom and bathroom
-
Most warm and wecoming atmosphere
Stay date: January 2014
My Trip Type: Couple
The Grosvenor is one of the best hotels I have stayed in over the last 50 years. Every member of staff was a shining example of their profession and always with a smile and friendly greeting. The hotel itself was spotless and beautifully maintained. Breakfasts were of a very high standard and freshly prepared. The Radley is a great restaurant and staffed by true professionals who relish their trade. All in in all, one of the greats!
Top tip for other guests:
Ask - they will help
What I liked most
- Guestroom and bathroom
- Welcome and departure
- Restaurant and dining
- General service
-
Fantastic
Stay date: January 2014
My Trip Type: Couple
We thoroughly enjoyed our stay at the Grosvenor, have walked past it so many times and wish we had investigated it before. The room was excellent, the staff friendly and helpful and our meal in the Simon Radley superb and good value. Thank you.
Top tip for other guests:
Enjoy Chester
What I liked most
- Guestroom and bathroom
- Breakfast
- Restaurant and dining
- General service
-
Perfect for a city break
Stay date: October 2013
My Trip Type: Couple
We were made to feel welcome from the moment we walked through the door. The room was spotless, comfortable and beautifully decorated.
Top tip for other guests:
Try a cocktail in the bar, they are beautiful.
What I liked most
- Welcome and departure
- General service
- Restaurant and dining
- Guestroom and bathroom
-
Impeccable standards
Stay date: October 2013
My Trip Type: Couple
A wonderful experience of how a hotel should be run. Friendly and professional staff who are very attentive. Complimentary champagne and chocolates are a nice touch.
Top tip for other guests:
Arrive early to enjoy the full experience!
What I liked most
- Welcome and departure
- General service
- Location
- Breakfast
- Guestroom and bathroom
-
Excellent Hotel, excellent stay!!
Stay date: July 2013
My Trip Type: Couple
The hotel is wonderful with outstanding rooms and a friendly, helpful and professional staff! The location is perfect to explore Chester and the restaurants are excellent!
Top tip for other guests:
Be sure to utilize the excellent facilities offered by the hotel
What I liked most
- General service
- Internet and wifi
- Guestroom and bathroom
- Restaurant and dining
- Breakfast
- Location
-
A pleasant stay in a perfect location.
Stay date: June 2013
My Trip Type: Couple
For visiting Chester the Grosvenor Hotel is the perfect place to stay. The staff were very friendly and efficient and the food in the Simon Radley restaurant was very good but the breakfast in the Brasserie is not quite up to that standard.
Top tip for other guests:
Dine in the Simon Radley restaurant .
What I liked most
- Welcome and departure
- Internet and wifi
- Restaurant and dining
- Location
What I might improve
- Breakfast
-
Excellent Stay
Stay date: April 2013
My Trip Type: Couple
A true favourite that never loses it's gloss. First class hotel with service to match.
Top tip for other guests:
Enjoy
What I liked most
- Internet and wifi
- Breakfast
- Welcome and departure
- General service
- Location
- Guestroom and bathroom
-
Ideal city break
Stay date: August 2012
My Trip Type: Couple
Excellent location in the city centre. Friendly and efficient service, especially in relation to arrival and departiure (baggage and car parking). I feel that the breakfast is not quite up to 5* standards..
Top tip for other guests:
Try the tasting menu in the Restaurant
What I liked most
- Restaurant and dining
- Guestroom and bathroom
- General service
- Location
- Welcome and departure
What I might improve
- Breakfast
