Terms and Conditions
1.1. When a Member reaches tier 2 or tier 3 they will be entitled to receive one (1) annual birthday gift from SLH. The gift is subject to SLH discretion and excludes members that have joined through a partnership and who have not made one qualifying stay.
1.2. In the event the gift is a Complimentary Night, this is subject to availability at the SLH participating hotel to you and the following terms:
1.2.1. A birthday gift email with a Complimentary Night unique voucher code number will be sent to the Member ten (10) days before their birthday.
1.2.2. The voucher code must be redeemed within ten (10) days from the date of the email issuing the Complimentary Night voucher code. Failure to do so will result in expiry of the Complimentary Night voucher. No extension is available.
1.2.3. The Complimentary Night must be booked with a reservation date within three (3) months of receiving their birthday gift email.
1.2.4. Birthday gift Complimentary Night voucher codes can only be used once.
1.2.5. Birthday gift Complimentary Night voucher codes can only be used with new bookings and therefore cannot be used in conjunction with an existing booking at an SLH participating hotel.
1.2.6. Birthday gift Complimentary Nights relate to standard double room accommodation only based on two people sharing.
1.2.7. Hotel availability for the redemption of birthday gift Complimentary Night may differ from general online availability. A Member’s voucher is subject to the availability of Complimentary Nights.
1.2.8. All reservation requests must be made by email only to firstname.lastname@example.org
1.2.9. SLH will have two (2) weeks to confirm the Member’s chosen hotel booking. In the event the Member’s chosen hotel is not available, SLH will honour the voucher for the Member’s alternative choices subject to availability.
1.2.10. All food, beverages, taxes, and other incidental costs incurred by the Member are to be settled prior to departure from, and direct with, the individual hotel. The Member is responsible for arranging and paying for all necessary travel, travel insurance and travel documents.
1.2.11. Complimentary Night reservations are non-flexible and once confirmed by SLH, no alterations or cancellations can be made. In case of alteration or cancellation, a Member will forfeit the Complimentary Night(s).
1.2.12. No monetary value can be given in exchange for a Complimentary Night.
1.2.13. Members who choose to utilise their Complimentary Nights at an all-inclusive SLH participating hotel or who book to stay in accommodation other than standard double room accommodation will incur an additional charge, which will vary depending on the SLH participating hotel selected.
1.2.14. The birthday gift is not transferrable.
1.2.15. A maximum of five (5) Complimentary Nights can be booked per hotel, per stay. Reward Night vouchers cannot be taken in conjunction with Complimentary Nights.