Terms of Use

Terms of Use


Anyone who accesses or in any way uses the SLH website www.slh.com or any related web page belonging to SLH which is accessible from the SLH website and has the same branding and look/feel as the SLH website or the SLH app (collectively called “the website”) is deemed to be a “user” of the website (also referred to herein as “you”) and is deemed to agree to and be bound by the following terms and conditions. If you do not agree, please cease use of the website and leave the website immediately. You may only use the website to obtain information about SLH and SLH hotels and to make legitimate reservations or purchases and shall not use the website for any other purposes, including without limitation, to make any speculative, false or fraudulent reservations, or any reservation in anticipation of demand. Each user agrees to fully indemnify Small Luxury Hotels of the World Limited for any loss, damage or claim arising from any misuse of the website or any service included in or accessible from the website or any breach of these terms and conditions.


General usage provisions

You agree that you will not use any robot, spider, other automatic device or manual process to monitor or copy the website or any content or information contained therein unless you obtain SLH's prior express written consent. You agree that you will not, through any means, interfere or attempt to interfere with the proper functioning of the website. You agree that you will not provide to SLH and/or to the website (i) any viruses, worms, and/or other computer programming routines that are intended to damage, detrimentally interfere with, intercept or expropriate any system, data or information and (ii) any content that may create liability for SLH or cause damage to SLH or to its business operations or to an SLH hotel.


The copyright in the website and all the material on the website (including without limitation the text, computer code, artwork, photographs, images, music, audio material, video material and audio-visual material on the website) is owned by SLH and its licensors.

SLH grants to legitimate users of the website a worldwide non-exclusive royalty-free revocable license to:

  • view the website and the material on the website on a computer or mobile device via a web browser;
  • copy and store the website and the material on the website in the user’s web browser cache memory for the user’s own personal and non-commercial use; and
  • print pages from the website for the user’s own personal and non-commercial use.

SLH does not grant users any other rights in relation to the website or the material on the website. In other words, all other rights are reserved.

For the avoidance of doubt, users must not adapt, edit, change, transform, publish, republish, distribute, redistribute, broadcast, rebroadcast or show or play in public the website or any material on the website (in any form or media) without SLH’s prior written permission.

The automated and/or systematic collection of data from the website is prohibited.

Users may request permission to use the copyright materials on the website by writing to contact@slh.com

SLH takes the protection of its copyright very seriously. If SLH discovers that a user has used its copyright materials in contravention of the license above then it may institute legal proceedings seeking monetary damages and an injunction to stop the use of those materials and may claim its legal costs.

If a user becomes aware of any use of SLH’s copyright materials that contravenes or may contravene the license above, please report this by email to contact@slh.com

Trade Marks

The SLH trade marks, logos, designs and service marks displayed on the website (collectively the "trade marks") are registered and/or legally recognised trade marks of SLH. Any reproduction or use of any of the trade marks without the prior express written consent of SLH is prohibited. Nothing contained on the website should be construed as granting by implication, estoppels or otherwise, any licence or right to use any of the trade marks without the prior written consent of SLH or such other party that may own the trade marks.

Linking policy

Links to other websites

All links from the website to other websites are provided in good faith in order to offer an additional facility for visitors to the website and are provided on the following terms. 

  • SLH is not responsible for any content held within or shown on any such third party websites nor for any links contained in them.
  • Any link to other websites owned and operated by third parties does not constitute an endorsement or recommendation by SLH.
  • SLH has no control over the contents of third party websites and SLH accepts no responsibility for them or for any loss or damage that may arise from your use of them.

Links to the website

SLH welcomes links to the website but all such links are subject to the following terms.

  • Links pointing to the website should not be misleading.
  • Appropriate link text should be always be used.
  • You must not use the SLH logo or other SLH trade mark material to link to the website (or otherwise) without our express written permission.
  • You must not frame the content of the website or use any similar technology in relation to the content of the website.
  • You agree that should SLH request the deletion of a link to the website that is within your control then you will delete the link promptly.

Removal of links

To request the removal of a link, please email contact@slh.com. Note that unless you have a legal right to demand removal such removal will be at our discretion.

Changes to this linking policy

SLH may amend this linking policy at any time by publishing a new version on the website.



All hotel reservations that you make on the website will be subject to the SLH Reservations Policy then applicable and which is available to view on the website.

Accuracy of website content

Whilst every effort has been made to ensure that the information provided on the website is accurate, SLH does not accept liability for errors. No warranty, express or implied, is given that the information provided on the website is error free. To the maximum extent permitted by applicable law SLH excludes all representations, warranties and conditions relating to the website and the use of the website including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill.

Accuracy of SLH hotel details

SLH does not own or manage any SLH hotels. Information regarding rooms, facilities and services offered at SLH hotels contained on the website has been provided by the SLH hotels. SLH does not make any representation or warranty, express or implied, of any kind with respect thereto. Such information including text, images, news, reviews or offers may be inaccurate as a result of renovation or repairs at the SLH hotel. The website may also contain typographical errors or omissions. SLH shall not be liable for any discrepancy in the rooms, facilities or services available at an SLH hotel from those described in the website or for any other errors or omissions and shall not be liable for any damages that may result therefrom.

Limitations and exclusions of liability

Nothing in these terms and conditions will:

(a) limit or exclude SLH’s or your liability for death or personal injury resulting from negligence;

(b) limit or exclude SLH’s or your liability for fraud or fraudulent misrepresentation;

(c) limit any of SLH’s or your liabilities in any way that is not permitted under applicable law; or

(d) exclude any of SLH’s or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this section and elsewhere in these terms and conditions are subject to the preceding paragraphs (a)–(d) and govern all liabilities arising under these terms and conditions or in relation to the subject matter of these terms and conditions, including liabilities arising in contract and in tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free-of-charge, SLH will not be liable for any loss or damage of any nature.

SLH will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

SLH will not be liable to you in respect of any business losses including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

SLH will not be liable to you in respect of any loss or corruption of any data, database or software.

SLH will not be liable to you in respect of any special, indirect or consequential loss or damage.

Breaches of these terms and conditions

Without prejudice to SLH’s other rights under these terms and conditions, if you breach these terms and conditions in any way, SLH may take such action as it deems appropriate to deal with the breach including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your Internet Service Provider to request that they block your access to the website and/or bringing Court proceedings against you..


SLH may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of the website from the date of the publication of the revised terms and conditions on the website. Please check this page regularly to ensure you are familiar with the current version.

Exclusion of third party rights

These terms and conditions are for the benefit of you and SLH and are not intended to benefit any third party or be enforceable by any third party. The exercise of SLH’s and your rights in relation to these terms and conditions is not subject to the consent of any third party.

Entire agreement

These terms and conditions constitute the entire agreement between you and SLH in relation to your use of the website and supersede all previous agreements in respect of your use of the website.

Law and jurisdiction

These terms and conditions will be governed by and construed in accordance with English law and any disputes relating to these terms and conditions will be subject to the non-exclusive jurisdiction of the Courts of England and Wales.

Our details

The full name of our company is Small Luxury Hotels of the World Limited.
We are registered in England & Wales under registration number 10122910.
Our registered address is 3rd Floor, Portland House, Bressenden Place, London SW1E 5BH.
To contact us please email contact@slh.com


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