General Enquiries

For any general enquiries regarding Small Luxury Hotels of the World, please email and we will endeavour to respond within 24 hours (Monday to Friday).


If you would like to make a reservation or require any reservation assistance, please call us using one of the country toll free numbers listed below. The reservation team are available to assist you 24 hours a day, 7 days a week.

United States: 1-877-234-7033
United Kingdom:  0800 0482 314
Australia: 1 800 219 010
Italy: 800 976000
China: 4 001 203276
Europe (not toll free): +44 203 308 9005


For a full list of toll free numbers, see below:

Australia 1 800 219 010
Belgium 0800 39519
Brazil 0800 89 23567
Canada 1 877 542 6890
China 4 001 203276
Denmark  80 25 09 32
Finland 0 800 9 15896
France  0800 949 774
Germany  0800 723 4738
Hong Kong 800 966 234
India  000800 919 0088 
Italy 800 976000
Japan  006 633 813 074
Malaysia 1 800 8 16904
Mexico 001 866 293 1774
The Netherlands  0800 265 9162
New Zealand  0800 464013
Norway   800 11173
Russia 8 495 662 8225 
Singapore 800 4411404
South Korea 00798 44 341262
Spain  900 803 143
Sweden 0200 125 402
Switzerland 0800 740 173
Thailand 1800442231
United Kingdom 0800 0482 314
United States 1-877-234-7033
When in any other country +44 203 308 9005 (Europe - not toll free)
+1 917 870 6021 (Americas - not toll free)
+65 3157 5426 (Asia/Pacific – not toll free)

Amending or cancelling an existing reservation

If you have made your reservation on you can amend or cancel your reservation online (cancellation charges may apply, please check your booking cancellation policy before cancelling). Please ensure that if you cancel your reservation, a cancellation number needs to be generated to confirm your booking is fully cancelled, without a cancellation number you may be charged for a no-show fee.

Reservation enquiries via email

If you would prefer to email us, please send your enquiry to All emails are monitored Monday to Friday only. If you require urgent assistance, especially during weekends and public holidays when the office is closed, we suggest you to contact our reservation team using our toll free numbers for an immediate response. 

Press & Media

To reach the worldwide PR team, please email

Invited Loyalty Programme

Invited is a free customer loyalty programme offering instant benefits from your first stay as a member. For more details, please visit our Reasons to Join Invited page.

To join, please complete the sign up form. Once you have successfully completed the form, you will instantly receive an email confirming your membership details.

If you have a question regarding Invited, our frequently asked questions  may assist you. For any further assistance, please email

Hotel Gift Certificates

Redeeming a Gift Certificate 

For information about how to make a reservation using your gift certificate please visit our Redeeming a Gift Certificate page. Our Hotel Gift Certificates programme has been discontinued. All valid Hotel Gift Certificates will be honoured until their expiry dates. However, please see below for further information about our all new SLH eGift Cards.

If you need any further assistance with the redemption of a Hotel Gift Certificate, please email

SLH eGift Cards

All SLH eGift Cards can be purchased online via the secure payment system of PayPal.

If you need any further assistance with the purchase or redemption of a SLH eGift Card, please visit our Frequently Asked Questions page, email

Travel Agents

We have a dedicated Travel Agent website. Please visit for extensive travel and hotel information. As a reminder, all SLH hotels can be booked through your GDS using code LX (for LuXury).


To contact one of our local SLH Brand Sales Offices, please choose from the options below:

Europe, The Middle East and Africa

United Kingdom & EMEA
3rd Floor, Portland House, Bressenden Place, London, SW1E 5BH United Kingdom
Telephone: +44 20 7802 3400

Simonshofer Str. 21 D91207 Lauf. a.d. Pegnitz, Germany
Telephone: +49 9123 966 2720

Trubnaya Street 12, Moscow 107045, Russia 
Telephone: +7 495 787 2753

Asia - Pacific

300 Beach Road, #13-06 The Concourse, Singapore 199555
Telephone: +65 6632 7288
Fax: +65 6632 7299

26-3 Saneicho Shinjuku-ku, Tokyo 160-0008 Japan
Telephone: +81 3 5367 3320


New York
12 East 49th Street, Suite 2611, New York, NY 10017, USA
Telephone: +1 212 953 2064

405 Main St. Suite 602, Houston, TX 77002, USA
Telephone: +713 528 7862

Telephone: +281 543 9456

Mexico City
Telephone: (5255) 46 13 59 47

Av. Figueroa Alcorta No. 3351, Of. 109, C.P, 1425, Buenos Aires, Argentina
Telephone: (5411) 4807 5514

Administration Offices

To contact one of our local administration offices, please choose from the regions below:

Europe, The Middle East and Africa (Head Office):

3rd Floor, Portland House, Bressenden Place, London, SW1E 5BH United Kingdom
Telephone: +44 20 7802 3400

Asia Pacific

The Concourse, 300 Beach Road, Suite 13-06, Singapore 199555
Telephone: +65 6632 7288

The Americas and the Caribbean

12 East 49th Street, Suite 1211, New York, NY 10017, USA
Telephone: +1 212 953 2064


Please visit our jobs page for details of our current vacancies.

Please note: All our recruitment is for roles working directly for the Small Luxury Hotels of the World brand and we are only able to respond to successful applications. We do not recruit for hotel-based positions. Please contact hotels directly should you be looking for one of these roles.

Hoteliers - Joining Small Luxury Hotels of the World

Becoming part of the brand enables you to benefit from the economies of scale typical of large hotel chains while preserving your independence and exclusivity.

We have a dedicated website for hoteliers interested in joining SLH. Please visit for full details and to register.