Flemings Mayfair
HOTEL HIGHLIGHTS
- Traditional and champagne afternoon tea served in The Drawing Room
- Luxury suites & apartments with fully equipped kitchens
- Just a few metres stroll away from the luxury boutiques of Old Bond Street
Flemings Mayfair - LUXURY HOTEL IN MAYFAIR, LONDON
A chic townhouse hotel in fashionable Mayfair
Blending English charm with cosmopolitan style, Flemings Mayfair is a luxury hotel in one of London’s most exclusive addresses. Originally a terrace of elegant Georgian townhouses, it has been lovingly refurbished with sumptuous interiors. Today, it’s a boutique retreat with a home-from-home feel.
The rooms, suites and apartments at Flemings Mayfair continue the classic yet contemporary theme, with nods to 1930s glamour. Soothing shades of bronze and soft grey contrast with vibrant fabrics in teal and indigo – and vintage-style patterned and textured wallpapers. Wool carpets, silk curtains and bespoke silver and lacquer furnishings add to the sumptuous look. While airy bathrooms, complete with luxury products, are made for relaxing after a day in the city.
At Flemings Mayfair you’re perfectly placed to explore London’s cultural highlights. Begin with breakfast at Tiffany’s, then browse the designer boutiques of Bond Street. Or have the hotel assemble a signature picnic hamper and head to Green Park – stopping to admire Buckingham Palace, just a few minutes away. Finish your evening with dinner at the hotel's restaurant, Ormer Mayfair, and experience seasonal and foraged fine dining by Michelin-starred chef Shaun Rankin. For an unforgettable evening, speak to the Concierge team who can arrange everything from theatre tickets to rides on the London Eye.
- 127 rooms
- 2 restaurants
- 4 floors
Photos
The rooms
Tiny Single Room
Sleeps: 1 People.
Our Tiny Single rooms are excellent for solo travelers. These rooms include: single bed, complimentary Wi-Fi, individually controlled air conditioning and tea/coffee making facilities.
Further amenities include minibar with complimentary water, iPod dock, safe, LCD screen TV with movies on demand. Size: 8 sqm.
Deluxe Single
Sleeps: 1 People.
Newly redesigned Deluxe Single rooms include: single bed, complimentary Wi-Fi, hand stitched and hand tufted mattress and individually controlled air conditioning.
Tivoli radio with Bluetooth functionality, Nespresso coffee machine, tea/coffee making facilities, minibar with complimentary water, safe, LCD screen TV with movies on demand, UK, EU, US, USB electrical sockets, up to12 sqm.
Classic Double
Sleeps: 2 People.
Oozing personality and comfort our Classic Double rooms include: double bed , complimentary Wi-Fi, individually controlled air conditioning and tea/coffee making facilities.
Further amenities include minibar complimentary water, iPod dock, safe, LCD screen TV with movies on demand. Size: 21 sqm.
Deluxe Double
Sleeps: 2 People.
Our newly designed Deluxe rooms include: double zip link bed, complimentary Wi-Fi, individually controlled air conditioning, Tivoli radio with Bluetooth functionality.
Nespresso coffee machine, tea/coffee making facilities, minibar, safe, LCD screen TV with movies on demand, UK, EU, US, USB electrical sockets. Bed can be split into 2 single beds, please arrange with hotel before arrival. Size: 21 sqm.
Executive King
Sleeps: 3 People.
Newly designed room including a king size zip & link bed, complimentary Wi-Fi, individually controlled A/C, radio with Bluetooth, Nespresso machine, tea/coffee making facilities. Size: 30 sqm.
Minibar, safe, LCD screen TV with movies on demand, UK, EU, US, USB electrical sockets. Bed can be split into 2 single beds, please arrange with hotel before arrival. Size: 30 sqm.
Junior Suite
Sleeps: 3 People.
Newly designed room including a king size zip & link bed, complimentary Wi-Fi, individually controlled A/C, radio with Bluetooth, Nespresso machine, tea/coffee making facilities. Size: 37.5 sqm.
Tea/coffee making facilities, minibar, safe, LCD screen TV with movies on demand, UK, EU, US, USB electrical sockets. Bed can be split into 2 single beds, please arrange with hotel before arrival. Size: 37.5 sqm.
Studio Suite
Sleeps: 2 People.
Newly designed room including a king zip & link bed, complimentary Wi-Fi, A/C, honesty Gin Bar (in some rooms), radio with Bluetooth, Nespresso machine, tea/coffee making facilities. Size: 40 sqm.
Tea/coffee making facilities, minibar, safe, LCD screen TV with movies on demand, UK, EU, US, USB electrical sockets. Bed can be split into 2 single beds, please arrange with hotel before arrival. Size: 40 sqm.
One bedroom Suite
Sleeps: 3 People.
One bedroom suites have one king bed which can be twinned and a sofa bed, living room with dining area, fitted kitchen with fridge/freezer, washer/dryer, dishwasher and microwave.
Private entrance, complimentary Wi-Fi, individually controlled air-con, Nespresso coffee machine, Tivoli radio with Bluetooth functionality, LCD screen TV with movies on demand, bathrobe and slippers. Size: 54 sqm.
Two Bedroom Suite
Sleeps: 5 People.
Two bedroom Suite feature generous living room with dining area, fitted kitchen with fridge/freezer, washer/dryer, oven/hob, dishwasher and microwave, private entrance, complimentary Wi-Fi.
Individually controlled air conditioning, Nespresso coffee machine, Tivoli radio with Bluetooth functionality, LCD screen TV with movies on demand. Size: 67 sqm.
Two Bedroom Garden Apartment
Sleeps: 6 People.
The Two Bedroom Garden Apartment is a duplex 2 bedroom suite with private outside patio garden with a BBQ area. The ground floor features a spacious lounge with 3D TV, dining area.
Fitted kitchen, fridge/freezer, washer/dryer, oven/hob, dishwasher and microwave. The lower ground floor offers a master bedroom with a king bed, two trundle beds and a second bedroom with king bed (can be twin). Size: 154 sqm.
Three Bedroom Apartment
Sleeps: 7 People.
Arranged over two floors, the Jubilee Suite features: private entrance, complimentary Wi-Fi, lounge area with 3D TV and full surround sound, separate living-dining area.
Fully fitted kitchen, fridge/freezer, washer/dryer, oven/hob, dishwasher, microwave and Nespresso coffee machine. Bedrooms have one queen bed, one king bed which can be twinned and one small double bed. Size: 115 sqm.
2 Bedroom Penthouse
Sleeps: 5 People.
The Penthouse has its own private lift and roof terrace. The 2 bedroom suite includes private entrance, complimentary Wi-Fi, separate living-dining area, fully fitted kitchen with fridge/freezer.
Washer/dryer, oven/hob, dishwasher, microwave and Nespresso coffee machine. The penthouse has two bedrooms with king beds which can be twinned. Size: 98 sqm.
Location
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Hotel Address
Flemings Mayfair 7 12 Half Moon Street London W1J 7BH England United Kingdom arrow.feels.like
Key Features
Air conditioning
Lounges/bars
Exercise gym
Wireless internet connection
Pets allowed
24-hour room service
Check in
1400
Check out
1100
Join INVITED and get 10% off exclusive rates. Plus early check-in and late check-outs among other benefits.
- 24-hour front desk
- 24-hour room service
- 24-hour security
- Accessible facilities
- Air conditioning
- Audio visual equipment
- Bell staff/porter
- Beverage/cocktail
- Buffet breakfast
- Business Center Services
- Catering services
- Children welcome
- Computer
- Concierge desk
- Conference space
- Continental breakfast
- Dry cleaning
- Elevators
- English breakfast
- Exercise gym
- Fax service
- Fire safety compliant
- Flip charts
- Free high speed internet connection
- Full service housekeeping
- High speed internet access for laptop in public areas
- High speed internet connection
- Hotspots
- Housekeeping - daily
- Jogging track
- Lounges/bars
- Meeting rooms
- Pets allowed
- Photocopy center
- Restaurant
- Room service
- Security
- Turndown service
- Wakeup service
- Wireless internet connection
- Air conditioning
- AM/FM radio
- Bathrobe
- Bathroom amenities
- Bathtub/shower combination
- Color television
- Desk
- Direct dial phone number
- Hairdryer
- Minibar
- Non-smoking
- Private bathroom
- Remote control television
- Safe
- Slippers
- Smoke detectors
- Speaker phone
- Telephone
- TV
- Voice mail
- Wireless internet connection
Awards
This hotel has been awarded:
- No. 31 in Top Hotels in London - Condé Nast Traveler Readers' Choice Awards 2017
- No. 19 in Top Hotels in London - Condé Nast Traveler Readers' Choice Awards 2016
Ormer Mayfair
Cuisine type: Continental
Meals served: Breakfast, Lunch, Dinner
Ormer Mayfair restaurant at Flemings Mayfair Hotel is overseen by celebrated Michelin star chef Shaun Rankin. This stunning art deco inspired interior of the restaurant- located in the heart of Mayfair. His love for the island and its local food will be reflected in the new Ormer Mayfair menu- by offering seasonal Jersey produce including fresh lobster- crab- oysters- hand dived scallops- Jersey royals and hand-picked shoreline foraged herbs.
The Drawing Room
Cuisine type: Continental
Meals served: Breakfast, Lunch
Indulge in a luxurious afternoon tea in our new glamorous tea room where you may choose from a selection of different traditional and exotic teas by The East India Company- including a signature Flemings blend. The afternoon teas served include Traditional and Champagne Afternoon Tea.
Reviews
These reviews are the real opinions of INVITED members and we have verified their stay at the hotel.
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Overview
Read ReviewsWhat I liked most :
- Location (76)
- Welcome and departure (53)
- General service (52)
- Guestroom and bathroom (39)
- Breakfast (36)
- Internet and wifi (28)
- Local knowledge and experiences (14)
- Restaurant and dining (12)
- Room service (10)
- General Service (3)
- Leisure facilities (3)
What I might improve :
- Internet and wifi (17)
- Guestroom and bathroom (16)
- Breakfast (12)
- Leisure facilities (5)
- Restaurant and dining (4)
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Underground noise and vibration in a junior suite
December 2018
My Trip Type: Couple
The hotel is very well located, but there is an underground station close to the hotel. Every five minutes you have to bear the noise and vibration of the undergound in the room (junior suite). It's very difficult to enjoy the room. I honestly can not recommend the hotel.
Top tip for other guests:
I find it hard to accept that underground noise and vibrations have to be tolerated in an SLH.
What I liked most
- Location
- Breakfast
- Internet and wifi
What I might improve
- Guest Room and Bathroom
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Not the room comfort we expected
December 2018
No bath in the room - no possibility to change ("longer stays have priority over 2-night") Very noisy A/C machinery Automatic light goes on multiple times while we sleep => impossible to get some sleep !
Top tip for other guests:
Run away from room 317
What I liked most
- Location
- General Service
- Breakfast
- Internet and wifi
What I might improve
- Guest Room and Bathroom
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Good Hotel in the heart of Mayfair
December 2018
My Trip Type: Family
Loved the campagne on arrival!
Top tip for other guests:
No tips
What I liked most
- Welcome and Departure
- Location
- General Service
- Breakfast
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Lovely friendly perfectly situated hotel
November 2018
My Trip Type: Family
another very enjoyable stay. Great location, friendly staff. Well looked after as usual.
Top tip for other guests:
Worth a stay. Great central location.
What I liked most
- Welcome and Departure
- Location
- General Service
- Local knowledge and experience
- Breakfast
- Room Service
- Internet and wifi
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Thw Best
Israel
My Trip Type: Business
Great location.Very good service and very fair price
Top tip for other guests:
Eat dinner at the ORMER restaurant
What I liked most
- Location
- Restaurant and dining
- Local knowledge and experiences
- Internet and wifi
- Welcome and departure
- Breakfast
- General service
- Guestroom and bathroom
What I might improve
- The fitness room is very small and poor
- Leisure facilities
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A night away
Leics
My Trip Type: Couple
Another lovely stay at the Flemings. It has never let us down - always very warm and welcoming in an excellent position.
Top tip for other guests:
worth a trip
What I liked most
- Welcome and departure
- Location
- Breakfast
- Guestroom and bathroom
- General service
- Internet and wifi
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Excellent Friendly Staff, Excellent Breakfast, Great Room
Stay date: December 2016
My Trip Type: Couple
Superb location for getting around London, Very comfortable rooms and excellent service. Breakfast is wonderful!
Top tip for other guests:
Enjoy the Breakfast!
What I liked most
- Location
- Room service
- Breakfast
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Good hotel run by friendly people in a great location
Stay date: November 2016
My Trip Type: Couple
I like the"apartment " room and it's separate entrance. Service is good and consistent except on Sundays. Staff is friendly and helpful. It is a great location indeed!
Top tip for other guests:
Book early
What I liked most
- Breakfast
- General service
- Welcome and departure
- Guestroom and bathroom
- Internet and wifi
- Location
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A lovely overnight stay
Stay date: October 2016
My Trip Type: Couple
We stay at Flemings often but this time we really loved the newly refurbished room, the great new bar and the new Ormer Mayfair restaurant where our evening meal was brilliant. All in all a very special anniversary. Thanks
Top tip for other guests:
Try the restaurant
What I liked most
- Guestroom and bathroom
- Internet and wifi
- Welcome and departure
- Restaurant and dining
- Breakfast
- Location
- General service
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Brilliant Stay
Stay date: October 2016
My Trip Type: Couple
We had another night at the wonderful Flemmings. It was absolutely perfect from checking in, to departure. Everyone one was so helpful and was very concerned at my husbands health (he'd had an accident that morning). Our bags were carried, taxis got for us, smiling breakfast waiting staff. We loved the late breakfast & check out on the Sunday too. Highly recommend Flemmings! It's now our first choice when we stay in London
Top tip for other guests:
Full english breakfast is great and they serve a mean margarita in the cocktail lounge!
What I liked most
- Location
- Guestroom and bathroom
- Welcome and departure
- General service
- Breakfast
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Beautiful hotel, excellent service
Stay date: September 2016
My Trip Type: Business
Having stayed here on many occasions it is a favourite. It has just had a major refurbishment and they've done a fantastic job. Beautiful rooms, great food and fantastic service from all the staff.
Top tip for other guests:
Try the new bar!
What I liked most
- Room service
- Location
- Guestroom and bathroom
- Welcome and departure
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Quality and comfort
Stay date: September 2016
My Trip Type: Single
Friendly, knowledgable staff who are always ready to help. Perfect location. Comfortable room.
Top tip for other guests:
London is vibrant and large. Hotel has great location. Plan your trip and bring your paper map, recommend Michelin, that has all of the small streets you will need to find your way.
What I liked most
- Location
- Guestroom and bathroom
- General service
- Local knowledge and experiences
What I might improve
- Breakfast
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Good location
Stay date: August 2016
My Trip Type: Couple
Comfortable room and bathroom, unfortunately, hotel not at its best as significant improvements being carried out which resulted in us being woken early in the morning by workmen's noises and a generator. Service at breakfast not up to usual smh standards. Brilliant location for Mayfair and Hyde Park
Top tip for other guests:
Wait until refurbishment complete
What I liked most
- Breakfast
- Location
What I might improve
- General service
- Internet and wifi
- Welcome and departure
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Perfect
Stay date: June 2016
My Trip Type: Couple
Great service, location, and beautiful newly refurbished room. Staff very welcoming and friendly.
Top tip for other guests:
make use of the complimentary tea, coffee and light bites in reception.
What I liked most
- Location
- General service
- Guestroom and bathroom
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Good feeling at Flemings
Stay date: April 2016
My Trip Type: Couple
You felt very welcome at Flemings, as the staff always gave you their utmost attention. A very nice hotel perfectly located in the heart of Mayfair within walking distance of Victoria station.
Top tip for other guests:
The drawing room
What I liked most
- General service
- Welcome and departure
- Location
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Excellent location and service
Stay date: April 2016
My Trip Type: Couple
This hotel has everything; great location in Mayfair, newly renovated rooms which are beautiful and above all excellent service.
Top tip for other guests:
As room sizes varies book at least a double deluxe room
What I liked most
- General service
- Location
- Internet and wifi
- Welcome and departure
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Very attentive staff in great location to spoil yourself
Stay date: March 2016
My Trip Type: Couple
Great reception as met by Branca (guest services director) who took the time to explain the hotel, what was going on by way of refurbishment of restraurent and then showed round three rooms for us to decide what suited us best. We changed rooms at her suggestion and everything moved foe us with speed.
Top tip for other guests:
Spoil yourselves.
What I liked most
- Welcome and departure
- General service
- Guestroom and bathroom
- Internet and wifi
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Wonderful personal atmosphere
Stay date: January 2016
My Trip Type: Business
This is the second time I stayed at Flemings mayfair and the atmosphere was as familiar as last time. I felt welcome the second I approached the hotel (being greeted by the doorman personally) and this feeling lasted throughout my stay.
Top tip for other guests:
Excellent concierge service
What I liked most
- Location
- Welcome and departure
- Local knowledge and experiences
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Very friendly and effeceint service, great location
Stay date: December 2015
My Trip Type: Couple
Excellent Service Friendly and efficient staff Good Facilities
Top tip for other guests:
Enjoy!
What I liked most
- Breakfast
- Welcome and departure
- General service
- Location
What I might improve
- Guestroom and bathroom
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Great location
Stay date: November 2015
My Trip Type: Couple
We thoroughly enjoyed our stay at Flemings. The room, recently refurbished, was satisfactory although we thought that we might have got an upgrade. The breakfast was good and the staff very friendly. However the bar downstairs was a disappointment and appears to have gone downhill since our earlier visit this year. The Drawing Room is a nice addition to the hotel's facilities.
Top tip for other guests:
Get a room at the front
What I liked most
- Location
- Welcome and departure
- Breakfast
- Internet and wifi
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great location & fantastic concierge service
Stay date: December 2015
My Trip Type: Couple
Lack bidet and shower weak. Everything else nice and clean.
Top tip for other guests:
Location & concierge service
What I liked most
- Breakfast
- Internet and wifi
- Welcome and departure
- Location
- General service
What I might improve
- Guestroom and bathroom
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Great Hotel
Stay date: November 2015
My Trip Type: Couple
Small great hotel. Very good breakfast, nice room, friendly staff.
Top tip for other guests:
Excelent location plus great staff.
What I liked most
- Welcome and departure
- Location
- Breakfast
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Perfect location, sleepless mornings!
Stay date: September 2015
My Trip Type: Friends
What I loved most about the hotel is its location. The service was overall very good and the room although small was beautifully decorated (some outdated furniture but that's ok). My only complaint which really affected my stay was that the walls are paper thin to the point I felt like I'm sleeping in the hallway not in a separate bedroom. My room was located right next to the staff door and every time someone walked through the door I can hear their steps on the extremely loud and squeaky floors. It's a shame to have experienced such inconvenience in a hotel that I would have loved to come back and stay in, especially the fact that it's quite expensive. Luckily the hotel is currently being refurbished and I hope the rooms are soundproof and the floors less squeaky.
Top tip for other guests:
Avoid staying here if you plan on sleeping in and/or you're a light sleeper
What I liked most
- Breakfast
- General service
- Location
- Internet and wifi
What I might improve
- Leisure facilities
- Guestroom and bathroom
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perfect location for sightseeing
Stay date: September 2015
My Trip Type: Family
The location is perfect, friendly service, good breakfast The rooms are small, and during the time we stayed there, they were restoring the hotel on the same floor
Top tip for other guests:
perfect location near green park
What I liked most
- Location
What I might improve
- Leisure facilities
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Great London Hotel
Stay date: August 2015
My Trip Type: Business
I came across Flemings due to a room offer and was not disappointed. The Hotel location is great and walking distance from Oxford Street and the Parks. The room was really well appointed and the staff very friendly. I thought the bar was a fun place for a post dinner drink. All in all I would happily stay again. If I was to be picky and make a recommendation on what they could improve it would be the breakfast.
Top tip for other guests:
Take a run around Green Park
What I liked most
- Location
- General service
- Guestroom and bathroom
What I might improve
- Breakfast
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excellent location and 5 star quality
Stay date: July 2015
My Trip Type: Couple
We were extremely impressed with both the accommodation and the service we received. The location in Mayfair close to all the best shops and Restaurants also we thought it was good value.
Top tip for other guests:
Stay here
What I liked most
- Location
- Welcome and departure
- Breakfast
- Guestroom and bathroom
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Friendly service in a great location
Stay date: March 2015
My Trip Type: Family
We really enjoyed our stay at the Flemings Mayfair. Service was consistently friendly and fast from check-in to check-out. The breakfast staff was attentive and polite with good food . We had one issue with our room and that was handled immediately. Although the room was a bit small we were able to change rooms for a better configuration which really helped to improve our experience there. The location is fabulous. All said, I would definately go back; a VERY GOOD hotel for the price.
Top tip for other guests:
If you are not happy with room configuration ask to see another, as they are all different.
What I liked most
- Welcome and departure
- Location
What I might improve
- Guestroom and bathroom
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Classic but individual
Stay date: March 2015
My Trip Type: Single
Excellent location. I personally like the ambience of the hotel. It has an individual but classic feel. I am a returning customer who values the excellent service . Beds are very comfortable and products excellent. A very comfortable and welcoming choice for a solo traveller. I would like to have radio restored to options.
Top tip for other guests:
A spring run or walk in Green Park
What I liked most
- Location
- Guestroom and bathroom
- Welcome and departure
- Breakfast
What I might improve
- Internet and wifi
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Lovely hotel in a great location
Stay date: March 2015
My Trip Type: Business
This hotel always provideds a very high standard of service. Although being in Central London the rooms are compact, they are comfortable and well appointed. The staff are always lovely, and there is nothing they won't do to assist you. The food is excellent, and the bar is 'funky'. The hotel is well located for many attractions. However, as of now (March 2015) there is a large construction project going on behind the hotel - this can lead to a greater than normal level of early morning noise
Top tip for other guests:
For 2015, request a room at the front of the hotel to avoid the noise of the building site
What I liked most
- Guestroom and bathroom
- Welcome and departure
- General service
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An awesome place!
Stay date: February 2015
My Trip Type: Family
The location was great - about 100m from Buckingham Palace, very near Green Park. Friendly service, beautiful place and awesome rooms. Breakfast was also not bad. And what else? FREE WiFi! I'd love to come back there.
Top tip for other guests:
You have to visit this place! Enjoy! :)
What I liked most
- General service
What I might improve
- Breakfast
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Great location
Stay date: December 2014
My Trip Type: Couple
Very professionaL services,great location and in a quiet place and street.
Top tip for other guests:
Get high floor rooms
What I liked most
- Location
- Guestroom and bathroom
- Welcome and departure
What I might improve
- Local knowledge and experiences
- Leisure facilities
- Internet and wifi
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Comfort, style & excellent service
Stay date: November 2014
My Trip Type: Business
The facilities are excellent, it is a little gem in the middle of Mayfair. The rooms are beautiful, comfortable beds, the fluffiest towels, food is delicious and above all excellent customer service. The Guest Services Director is particularly welcoming and always goes an extra step. Good value overall.
Top tip for other guests:
Try the room service, as good as the restaurant
What I liked most
- Room service
- Location
- Welcome and departure
- Breakfast
- Local knowledge and experiences
- General service
- Guestroom and bathroom
- Leisure facilities
What I might improve
- Internet and wifi
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Very friendly unique boutique hotel!
Stay date: November 2014
My Trip Type: Couple
Extremely friendly hotel, the staff cannot to enough to make your stay perfect! However, they are also not OTT about their attentiveness so you don't feel pestered!! Beautifully clean accommodation and attention to detail. Perfect location for sight-seeing, shopping and a short stroll over the park to see the Queen!
Top tip for other guests:
Book an executive room, for the small increase in tariff, big increase in room size
What I liked most
- Welcome and departure
- General service
- Internet and wifi
- Guestroom and bathroom
- Location
- Breakfast
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Comfortable hotel in a good location
Stay date: November 2014
My Trip Type: Business
I've stayed twice here on business; staff are polite and helpful and the hotel is very quiet and comfortable; and in a good location for central London. Food is excellent; but the restaurant can get busy in the evenings so you should book a table if you want to eat there. This is an old London townhouse building, so lots of little corridors and stairs to get around and the rooms are generally fairly small, but it has been very well modernised. I will likely stay here again.
Top tip for other guests:
Book a table at the restaurant if you intend to eat at the hotel.
What I liked most
- Location
- Restaurant and dining
- General service
- Internet and wifi
- Welcome and departure
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Great Location
Stay date: November 2014
My Trip Type: Friends
Myself and two girlfriends chose The Flemings for its location so we could have a weekend of shopping, cocktails & nights out without the hassle of London transport. It is in a great location. The staff were friendly & professional and our recently refurbished room was up to standard. The only disappointment was the cleanliness of the tiles round the shower. This could be easily fixed. Would recommend it and would stay again.
Top tip for other guests:
Great cocktail bars in Lancashire Court.
What I liked most
- Welcome and departure
- Location
- General service
What I might improve
- Guestroom and bathroom
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Very Central
Stay date: October 2014
My Trip Type: Family
The Flemings couldn't be in a more ideal spot for visiting London. It is only a short walk from the tube and a 10 minute walk to Oxford Circus. The staff are friendly and attentive. I have to mention however, the stay wasn't quite perfect as directly behind the hotel there is a huge large scale building site, involving multiple diggers and cranes. I have no idea how long this will go on for, but future guests should be warned. Although buidling work didn't begin until 8:30am, you could clearly hear workmen arrive at 6:30am, we were on the top floor and still we could hear the work. We were eventually moved.
Top tip for other guests:
Ask to be in a room away from the building works
What I liked most
- Welcome and departure
- Location
What I might improve
- Breakfast
- Restaurant and dining
- Room service
- Guestroom and bathroom
- Internet and wifi
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Great location
Stay date: October 2014
My Trip Type: Family
Great location in the heart of London.
Top tip for other guests:
Jermyn Street for mens shopping. Afternoon tea at the hotel.
What I liked most
- Room service
- Location
- General service
- Restaurant and dining
- Welcome and departure
What I might improve
- Internet and wifi
- Breakfast
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Friendly service in a great location
Stay date: August 2014
My Trip Type: Couple
Extremely helpful (and quite numerous) staff, comfortable and nicely decorated room, free daily newspaper, good quality and well orgaized breakfast.
Top tip for other guests:
Request quiet room -- noisy construction nearby (no fault of the hotel, of course)
What I liked most
- Welcome and departure
- Location
- Breakfast
- Internet and wifi
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luxury hotel
Stay date: July 2014
My Trip Type: Couple
Very central to tube and all London has to offer. Very comfortable stay albeit for one night.Stayed here a few times and never been disapointed. Breakfast excellent choice of food on display with attentive staff.
Top tip for other guests:
Enjoy all that Flemings has to offer.
What I liked most
- General service
- Welcome and departure
- Guestroom and bathroom
- Breakfast
- Internet and wifi
- Location
-
Quintessential helpfulness
Stay date: July 2014
My Trip Type: Couple
We arrived at the hotel, in the late morning, as we mailed at the hotel the day before. The room, at the first floor and on the frontside, was ready, but a bit tiny and too noisy. So I called the reception asking for an upgrade. They kindly accomodate us in a larger room,, at the third floor, with the windows facing the courtyeard, pleasant and really quiet. The bedroom was super king size and incredibly confortable. Position is really perfect. The staff was really healpful during all our stay, filling all our request, ex. booking for us restaurants and managing our transfert for the airport with no late, in spite of Tour de France arrival. Breakfast service was extremely prompt and quick; every day my eggs and bacon was exactly as I asked for. Only one suggestion: having breackfast at the lamplight instead of daylight isn't equally likeable. So why don't move the breakfast room at the ground floor?
Top tip for other guests:
Try it
What I liked most
- Welcome and departure
- General service
- Location
- Local knowledge and experiences
What I might improve
- Breakfast
- Internet and wifi
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Europe 2014
Stay date: June 2014
My Trip Type: Couple
We have stayed at Flemings Mayfare twice now and both times the service the hotel the location and the restaurant and bar were exceptional. We can't wait to come back
Top tip for other guests:
Trust the concierge and the staff they are great
What I liked most
- Welcome and departure
- Location
- General service
- Guestroom and bathroom
- Restaurant and dining
- Local knowledge and experiences
- Internet and wifi
- Breakfast
- Leisure facilities
-
First Time to this hotel
Stay date: June 2014
My Trip Type: Single
Friendly welcomed. No complaint. Told that "upgraded" to a better room, though it was ground floor behind reception hall. Some kind of repair work was going on in the corridor or the room next and the noise was a bit annoying. Though room was clean, functional, and quite despite the fact that the window is facing the street. I booked the least expensive room with pre-paid. Ordered breakfast room service. Quality of food was excellent. Again, friendly check out process. Asked my luggage stored for a few hours. Door man was kind and friendly to catch me a cab to Paddington station upon departure. No particular complaint....Good stay. I may return again.
Top tip for other guests:
This is my first time to this hotel and only stayed one night. Can't be of any help for others with this limited experience
What I liked most
- Room service
- Location
- Guestroom and bathroom
- Breakfast
- Welcome and departure
What I might improve
- Internet and wifi
- Restaurant and dining
-
Great location
Stay date: May 2014
My Trip Type: Friends
First of all the hotel is great located and the hotel staff is very friendly and helpful, and my only concern is the rooms. Not the room it self. Yes it is not the biggest room, but other than that it was a nice hotel room, but the walls are paper thin. I could hear my neighbors loud and clear through out my whole stay and I even experienced to get a call about complaint for noise in my room and all I did was talk normally in my room. Even though it was late there was no tv or any music on.
Top tip for other guests:
-
Hotelier reply:
Dear Michael, I am in receipt if your feedback to Small Luxury Hotels of the World following your recent stay here at Flemings Mayfair Hotel. Firstly I would like to take this opportunity to apologise for the disturbance and any inconvenience which may have occurred whilst you were staying with us. There is no reason that you should be heard or hear other guests whilst conversing at a conversational level. Saying this I have spoken to the Manager on Duty during your stay and we do not have any records of calling your room and can only apologise if another guest has taken it upon themselves to call you directly. Mr Silberbauer additionally I would like to thank you for your kind comments regarding the staff on the Hotel and rest assured your comments will be shared with them. I am disappointed however that you have been left with a negative impression of the Hotel and I would like to ask that the next time you travel to London that you contact me directly and I will personal oversee your stay. Thank you again and I look forward to having the opportunity to welcome you back soon. Oliver J. Q. Brown General Manager
What I liked most
- General service
- Location
What I might improve
- Guestroom and bathroom
-
In an exclusive zone a nice hotel
Stay date: May 2014
My Trip Type: Family
Here for two nighs with my family I've receveid a very good treatment.Very good location not far from bus and underground stop .the hotel was cleen and the staff kind.The breakfast ok.Only the bad was too soft for me and there was noise out of the room in during the night.
Top tip for other guests:
It's ok!you can go
What I liked most
- General service
- Welcome and departure
- Location
What I might improve
- Guestroom and bathroom
-
Great location and friendly staff
Stay date: May 2014
My Trip Type: Couple
Great location in central London. We usually stay at a hotel in Bayswater but this location is so much better. Close to Green Park, Hyde Park, Picadilly and a short walk up to Oxford Street. Our room was small but clean and really cosy. The housekeeping was excellent and the staff was really friendly and helpfull. Breakfast was a bit pricey but there is a lot of other options in the area. I will recommend all of my friends to stay at this hotel.
Top tip for other guests:
It's really close to Green Park and Hyde Park, eat your breakfast there on a sunny morning.
What I liked most
- Guestroom and bathroom
- Room service
- Welcome and departure
- General service
- Location
What I might improve
- Internet and wifi
- Breakfast
-
First Class Hotel
Stay date: April 2014
My Trip Type: Couple
A lovely hotel, with great location and helpful, friendly staff. A well appointed room, with excellent amenities. A perfect base to explore and enjoy London.
Top tip for other guests:
Great location for everything in the West End.
What I liked most
- Guestroom and bathroom
- General service
- Location
- Breakfast
-
Favorite Boutique Hotel in London!
Stay date: March 2014
My Trip Type: Friends
Our stay at Flemings was fantastic from the moment we arrived untl the day we left. Flemings is all about making a guest feel important; from our personal welcome by Branca, the Guest Services Manager, to the note in the room, cookies delivered on our last evening, a hot pot of coffee delieverd within 10 minutes of request to ensuring our on time arrival at Heathrow for our depature, we oculd not have asked for more. The staff at Flemings are friendly, knowledgable and most helpful. Every person we encountered from the front desk, concierge & restaurant were top notch. The staff is accomodating, eager to please and very attentive. The room was great! Both the room and bath were a good size for a London hotel and the appointments were lovely. The location is superb; easily reachable, great neighborhood, quiet street. I simply cannot say enough good things about our stay. Flemings if my London boutique hotel first choice from now going forward. Thanks so eacöh of you who made our stay most memorable - see you again soon!
Top tip for other guests:
Sometimes walking is not only quicker but more interesting than taking the tube - plan your route and walk when you can.
What I liked most
- Room service
- General service
- Guestroom and bathroom
- Location
- Welcome and departure
- Internet and wifi
- Restaurant and dining
-
Great location, very chic
Stay date: February 2014
My Trip Type: Single
Ideally situated, beautifully appointed, friendly personal staff
Top tip for other guests:
Great hotel
What I liked most
- Breakfast
- Internet and wifi
- Location
- General service
- Guestroom and bathroom
-
A boutique hotel with great staff!
Stay date: February 2014
My Trip Type: Couple
The hotel is very well situated and the hotel is comfortable although if your tall you won't fit in the shower! Above all, the staff is very friendly and accommodating and that's what would make me return.
Top tip for other guests:
If your tall ask for a room where you'll fit in the shower
What I liked most
- General service
- Location
- Welcome and departure
What I might improve
- Breakfast
- Guestroom and bathroom
-
Friendly service but no free WiFi
Stay date: February 2014
My Trip Type: Couple
The service was good and the staff was very friendly and helpful. But why do they charge extra for using the WiFi. I spent £50 to get WiFi access on for a 3 day stay.
Top tip for other guests:
From this hotel you can walk to more or less all the tourist attractions.
What I liked most
- Location
- Welcome and departure
- General service
What I might improve
- Internet and wifi
-
A portal to city life in comfort
Stay date: January 2014
My Trip Type: Single
Without doubt, the hotel is stylish, comfortable and well located but for me, the most important aspect is the personal attention of all the staff. Discreet, pleasant and impeccably professional.
Top tip for other guests:
Enjoy tea in the front room.
What I liked most
- Location
- Guestroom and bathroom
-
Less than Expected -- Disappointing
Stay date: December 2013
My Trip Type: Single
What makes Flemings acceptable is the friendliness of the staff and their eagerness to please. However, the hotel was disappointing for an SLH property. My room was dinky, with no space to exercise and barely enough room for my luggage. The bed was pushed against one wall; both sides lacked a night table. Clearly because I was traveling alone, the hotel shoved me into the smallest room, which is far from nice, especially on a multiple night stay. While the hotel had been modernized on the surface, it seemed a bit shabby underneath that dressingup. The breakfasts had plentiful food, but it was not of the best quality. The same could be said of lunches and room service. The hotel, which was busy, only had one elevator, so wait times were frequent. All in all, I would not stay here again and am very disappointed in this SLH property.
Top tip for other guests:
Get room dimensions before booking
Hotelier reply:
Dear Jayne, I am sorry to read that we have not met your expectations on this occasion and that you left disappointed. I would like to reassure you that you were not allocated a smaller room because you were travelling on your own. The room you reserved was a single room which is well appointed for a sole traveller. On this occasion we were unable to upgrade you as the hotel was extremely busy in December 2013. The particular room you stayed in is one of our newly remodelled rooms, decorated with the purpose of creating a warm and welcoming atmosphere. I am sorry this did not meet your expectations. Should you ever wish to return to London, I would be delighted if you would return to Flemings to restore your faith in our service levels. Please contact me personally when you have made your next reservation so that I can ensure that your next stay is as you and I would both wish. With Kind regards, Oliver J. Q. Brown General Manager
What I liked most
- General service
- Location
What I might improve
- Guestroom and bathroom
- Room service
- Restaurant and dining
- Breakfast
-
Friendly service and great location
Stay date: December 2013
My Trip Type: Couple
The location is perfect. Some rooms at the hotel are really nice. Some are dull. During the first stay I was at a cute colorful but very small room with a spacious bathroom. This time the room was large but dull and the bathroom tiny. Also internet services didn't always work in room.
Top tip for other guests:
Great location and overall pleasant hotel.
What I liked most
- Location
What I might improve
- Internet and wifi
- Guestroom and bathroom
-
A Perfect Choice
Stay date: November 2013
My Trip Type: Family
My adult daughter and I spent 5 days at the Flemings Mayfair for our first visit to London. It was perfect in so many ways - we love small boutique hotels which this was in every way. The staff was very warm, friendly, and very helpful. Coming from North America I arrived hours before my room was ready so I was given a lovely guestroom for a rest before check in time. Our package did not include breakfast which we discovered to be quite pricey so we chose to eat at a local coffee shop. The location was ideal right by the Green Park tube and there were so many places to grab a quick bite (check out Shepherd's Market for some great restaurants). The rooms were very clean and the bed was great. I have no hesitation in recommending this excellent hotel and would certainly plan to return.
Top tip for other guests:
Book early enough to get the room size of your choice. We were hoping for an upgrade which unfortunately we couldn't get.
What I liked most
- General service
- Guestroom and bathroom
- Location
- Welcome and departure
- Local knowledge and experiences
-
Great location, great people
Stay date: November 2013
My Trip Type: Couple
We have stayed at the Fleming Hotel twice. The first time was lovely--so much so that on this visit we were really looking forward to our stay there. It surpassed expectations. This time we were less prepared with dinner reservations--the concierge and staff were helpful and considerate. And after a lot of travel on the continent where sometimes finding a hotel was like guesswork it was amazing to know we would be returning to a warm, comfortable hotel--with fabulous beds.
Top tip for other guests:
Be sure to use the resources of the concierge and staff--they are excellent!
What I liked most
- Local knowledge and experiences
- Internet and wifi
- General service
- Location
- Welcome and departure
-
Friendly service in a great location
Stay date: November 2013
My Trip Type: Business
feel like at home
Top tip for other guests:
good address to stay in London for business and holiday
What I liked most
- Location
- Guestroom and bathroom
-
Excellent location.
Stay date: November 2013
My Trip Type: Couple
:We had an early flight and arrived at the hotel at 09.30.Within an hour we had our room;unpacked;off on our exploring.Room was excellent.Location couldn't have been better for us.Check in and out very efficient.Wi Fi could have been supplied that would be the only negative.
Top tip for other guests:
Enjoy being pampered.
What I liked most
- Location
- General service
- Guestroom and bathroom
What I might improve
- Internet and wifi
-
Perfect location
Stay date: November 2013
My Trip Type: Couple
Very friendly and efficient staff
Top tip for other guests:
Good value for money
What I liked most
- Welcome and departure
- Internet and wifi
- Location
- General service
What I might improve
- Breakfast
- Guestroom and bathroom
-
Great stay, as always
Stay date: October 2013
My Trip Type: Family
Always very accommodating, friendly staff and lovely room.
Top tip for other guests:
Pre-dinner drinks at the bar downstairs!
What I liked most
- Location
- Guestroom and bathroom
- General service
-
Absolutely Wonderful
Stay date: September 2013
My Trip Type: Couple
A beautiful hotel, excellent service, extremely comfortable bed and the perfect location. As an Interior Designer, I would rate the interiors 5 star, gorgeous and very creative, especially the bar.
Top tip for other guests:
Take time to relax in the beautiful leisure areas and amazing bar.
What I liked most
- Guestroom and bathroom
- General service
- Breakfast
- Local knowledge and experiences
- Restaurant and dining
- Leisure facilities
- Location
- Welcome and departure
What I might improve
- Internet and wifi
-
Beautiful gem, the place to stay
Stay date: September 2013
My Trip Type: Couple
We enjoyed our stay at Flemings. I really appreciated the good gesture in providing me with a temporary room on my very early check-in. Upgrade accorded to us during our second part of our stay is greatly appreciatwd - a nice apartment. However, you need to take a look at your air-conditioning unit - it is a little noisy; maybe a little servicing or greasing would solve the rattling noise?
Top tip for other guests:
A convenient location for both business and holiday.
What I liked most
- Breakfast
- Guestroom and bathroom
- Welcome and departure
- Restaurant and dining
- Location
-
Friendly hotel, perfect location
Stay date: August 2013
My Trip Type: Business
Service was excellent, location was excellent. The room was a bit small.
Top tip for other guests:
ask for a room upgrade
What I liked most
- Location
What I might improve
- Guestroom and bathroom
- Internet and wifi
-
Excellent location
Stay date: August 2013
My Trip Type: Couple
Nice hotel in an excellent location, close to major atractions. Service top-rated, with personnel always attentive and helpful. Concierge gave us good tips. Green Park is almost in front as well as Shepherd Market, with nice restaurantes.
Top tip for other guests:
Try to get the executive room, which is larger than the regular rooms.
What I liked most
- Internet and wifi
- Breakfast
- Location
- General service
- Guestroom and bathroom
- Welcome and departure
-
Great position with outstanding staff
Stay date: August 2013
My Trip Type: Couple
Wonderful situation, rooms comfortable and atmospheric and staff exceptionally helpful. Would definately be our first choice when staying in that area of London in the future.
Top tip for other guests:
Take advantage of the staff's knowledge of the local area
What I liked most
- Welcome and departure
- Location
- Local knowledge and experiences
- General service
- Room service
- Guestroom and bathroom
- Breakfast
- Internet and wifi
- Restaurant and dining
-
Comfortable Bed and great Location
Stay date: August 2013
My Trip Type: Single
My stay was pleasant. Room was a bit small and bathroom was tiny, but this is not uncommon in London. Enjoyed great food and beverage service from Paulo and Amir. Dinner one evening was top notch, and a good wine list is always appreciated. The Green Park location is ideal, with only a short walk to tube and bus stops.
Top tip for other guests:
Don't overlook having dinner at least one night. Good quality and creativity on the menu.
What I liked most
- Location
- General service
What I might improve
- Guestroom and bathroom
-
Return visit
Stay date: August 2013
My Trip Type: Couple
My wife and I have used Flemings on numerous occasions and will continue to do so, excellenst staff , great location and to be honest the best value hotel in London. On this trip the Hotel was full so no upgrade ! this was however explained clearly at check in, the room we had was acceptable. My only concern on this trip is that I guess because the Hotel was full, breakfast service was not to it's usual high quality and standards.
Top tip for other guests:
wifi has a cost and because the hotel is popular upgrades are hit and miss
What I liked most
- Location
- Welcome and departure
What I might improve
- Breakfast
- Internet and wifi
-
great location
Stay date: July 2013
My Trip Type: Couple
Having lived in London before, I find around Park Lane, Mayfair, Green Park are the most convinient place for the temporary stay or leisure traveller. Flemings Mayfari is in the heart of Mayfair so convinient to Green Park tube station, so nice to chill out in Green Park in the summer. But the room is very tiny. I guess this is a negative side for Mayfair as such an expensive location. We had a bad experience for the bathroom. On the first night, my husband used the shower and the water didn't go. I had to wait until following morning to have a shower as the water didn't go. I mentioned it to the reception and by the night the issue was solved. But certainly it didn't give us a good impression for a start. Another negative side is the wifi. As the room wifi isn't free while reception area is free, everyone come to the reception area. We wanted to use Skype a lot to communicate people, so it wasn't adequate for us.
Top tip for other guests:
Room is tiny but great location
What I liked most
- Location
What I might improve
- Guestroom and bathroom
-
friendly service in a great location
Stay date: July 2013
My Trip Type: Couple
quiet, good location, a bit non comfortable conditioning system, strong blowing directly to the bed side.
Top tip for other guests:
very good for short break. I am not sure about room 300, close to elevator. a bit noisy due to mechanism working
Hotelier reply:
Dear Mikhail, Thank you very much for your kind words and I am delighted to hear you enjoyed your stay with us at Flemings. As we are always looking to improve our service and encourage the highest standards we very much appreciate your comments. Thank you again and we look forward to welcoming you back to Flemings Mayfair. Kind regards, Guest Services
What I liked most
- Welcome and departure
- Location
- Local knowledge and experiences
- General service
What I might improve
- Internet and wifi
- Breakfast
-
Top Class
Stay date: May 2013
My Trip Type: Couple
Thoroughly enjoyed our recent one week stay at the Fleming.Would not hesitate to stay there again and recommend it to all our friends visiting London.
Top tip for other guests:
Enjoy the experience...you won't regret it.
What I liked most
- Location
- Guestroom and bathroom
- Local knowledge and experiences
- Internet and wifi
- General service
- Restaurant and dining
- Welcome and departure
- Breakfast
-
A London Celebration
Stay date: May 2013
My Trip Type: Family
We held a Famiy celebration in the Jubilee apartment / townhouse. 3 Double bedrooms, two and a half bathrooms, sitting room, dining room and kitchen on two floors with private access along the street from the hotel proper. Delightful! English Breakfast in the hotel was a treat and we came and went from our private townhouse in Mayfair. Short walk to Green Park tube and discounted parking 3 minutes away.
Top tip for other guests:
Green Park over the road, Shepherds market, Bond and Oxford St shops easy walking and Fortnum and Masons nearby!
What I liked most
- Breakfast
- Welcome and departure
- Internet and wifi
- General service
- Location
- Guestroom and bathroom
-
No Complaints
Stay date: May 2013
My Trip Type: Couple
Thoroughly enjoyed our weeklong stay at Flemings.The service and attention to detail was "five star".would not hesitate to stay there again.
Top tip for other guests:
Enjoy the experience.
What I liked most
- General service
- Welcome and departure
- Guestroom and bathroom
- Breakfast
- Local knowledge and experiences
- Location
- Restaurant and dining
- Internet and wifi
-
Great service and location
Stay date: April 2013
My Trip Type: Business
The staff are very friendly and the service is excellent. - some rooms are on the small side which is common in London.
Top tip for other guests:
Good location and great service
What I liked most
- Welcome and departure
- General service
- Location
What I might improve
- Internet and wifi
-
Repeat visit
Stay date: April 2013
My Trip Type: Couple
We find this Hotel to be exactly as descibed, the location for us is excellent and the staff are as good as anywhere in London, some small issues that did not really impact our stay and are hardly worth mentioning. Having spent more years than I care to rememebr visiting London this Hotel is quite close to the top of the list, overall excellent and we will return.
Top tip for other guests:
wifi is an extra in your room but free in public areas.
What I liked most
- Location
-
A really good boutique hotel
Stay date: March 2013
My Trip Type: Business
The hotel was good value, well located in Mayfair for the west end. The quality was good with an interesting and relaxing interior design. The people were excellent, particularly the cocktail bar and conceirge staff who were attentive and efficient. whilst I have not included some items in 'liked most' I did not use the service. I shall return.
Top tip for other guests:
Relax and enjoy the cocktails.
What I liked most
- Location
- General service
- Guestroom and bathroom
- Room service
- Welcome and departure
-
Strong service orientation
Stay date: March 2013
My Trip Type: Business
Will definitely stay again. Rooms on the ground floor are quiet enough. Not sure that I would have suggested the particular paper that was hung on the door every morning - perhaps something a little more in keeping with the typical clientele would have suited better - the Times, for instance.
Top tip for other guests:
Do visit the restaurant for breakfast or drinks - good feel and great service...
What I liked most
- Location
- Welcome and departure
- General service
- Guestroom and bathroom
- Breakfast
What I might improve
- Leisure facilities
-
Great location and warm staff
Stay date: March 2013
My Trip Type: Couple
Very nice all
Top tip for other guests:
Check the breakfast really great
What I liked most
- Location
- Internet and wifi
- Breakfast
- General service
- Welcome and departure
-
Fantastic London Hotel
Stay date: December 2012
My Trip Type: Family
Great hotel, terrific location in Central London. Staff are very helpful and welcoming. Great ambience. We always enjoy our visits here. Highly recommended.
Top tip for other guests:
Check in, chill out and enjoy
What I liked most
- Internet and wifi
- General service
- Restaurant and dining
- Guestroom and bathroom
- Welcome and departure
- Location
- Breakfast
- Local knowledge and experiences
- Room service
-
Just about average
Stay date: September 2012
My Trip Type: Couple
No early check-in and when they finally produced a room for me it was about half the size of the description on the reservation. I complained and after one hour waiting in the lobby sofa I was presented with my only option: a bigger room, in the end of the building (I mean, as far from the elevator as humanly possible, after several sets of small stairs and fire doors). Since I had prepaid my stay (big mistake) I decided to stay. I was just to tired to look for another hotel and since my week would be full, my plan was to use the hotel just for sleeping. The room was about the size of the reservation, with dated decor and some would say "ugly furniture". The TV faces the wardrobe side and not the bed and the remote control had no batteries on it. The bed was comfortable with nice clean sheets. There is plenty amount of electrical outlets and the bathroom was small but functional. With loose floorboards under the carpet the room produced loud noises specially around the bed so I tried to walk as little as possible to not disturb other guests. Noise is a problem in this and in several hotels in London. With springs on the doors, the banging noise at night is almost unbearable specially near the weekend. With my DO NOT DISTURB sign on the door I was bothered twice (first, room service tried to deliver something I did not ask for and the second time, the cleaning lady actually opened the door and woke me up!). WiFi is paid and expensive justifying a 10 min walk to a telephone store and the acquisition of a 3G hotspot. The final touch of this disappointing stay was on check-in when the receptionist said she could not find, on my reservation the complimentary Club member breakfast.... After a produced a hardcopy of the reservation and a copy of member benefits page on SLH website they finally agreed I was entitled to it. Decent, clean hotel but not luxurious at all.
Top tip for other guests:
Stay for the excellent location but do not expect Luxury in the strict sense of the word.
Hotelier reply:
Thank you for your recent feedback. I am sorry that your stay did not live up to expectations. I understand that you would have liked a room with more contemporary décor and that was a little closer to the public areas of the hotel. I have updated your guest preferences for any future stays. At Flemings we have a selection of room categories and we would be delighted to discuss them with you for any future reservations you may book. Since your stay we have introduced complimentary WiFi in our public areas for all guests. I’m sorry to hear that there was confusion over the room service and the inclusion of breakfast in your booking. I would like to reassure you that your feedback has been passed on to our team to follow up on. I do hope to have the opportunity to welcome you back to Flemings for a return stay. Katie, Guest Services Flemings Mayfair
What I liked most
- Location
What I might improve
- Guestroom and bathroom
- General service
-
Pleasant stay in Mayfair in London
Stay date: September 2012
My Trip Type: Couple
The bar decoration was quite "chaotic" in comparison with the room that was very homy and welcoming. The service was very polite and everybody was very helpful. I happily recommend this hotel for anyone who wants an easy stay in London.
Top tip for other guests:
Close to the best shows in London
What I liked most
- Welcome and departure
- Location
- Guestroom and bathroom
- General service
What I might improve
- Restaurant and dining
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